Decagon expands to New York City
July 15, 2025
Written by Jacob Arnall
Decagon is opening a new office in New York City. This marks a major milestone in our growth and a big opportunity for East Coast builders to join us in shaping the future of customer experience with AI.
As the center of gravity for so many of the industries we serve—financial services, retail, media, and beyond—New York is a natural next step for us. It’s also where some of our most forward-thinking customers, like Bilt and ClassPass, are redefining what it means to support users with speed, intelligence, and empathy.
At Decagon, our values guide how we build and grow. Customers are everything—we build with urgency and empathy to deliver real value. We operate with relentless momentum because speed compounds. We show up with a winner’s mindset, turning ambition into action. And we know we’re stronger together, moving fast through trust, feedback, and collaboration.
New York matches our energy. It’s a city built on ambition, urgency, and an unapologetic desire to win, the same mindset we bring to our work every day. We’re currently hiring across recruiting, marketing, and our agent development team, including Agent Product Managers and Agent Software Engineers. Don’t see the perfect fit just yet? More roles across teams are coming soon!
If you want to help define the future of AI-powered customer experience and make a real business impact in the process, we’d love to hear from you.
Explore open roles at decagon.ai/careers. We’ll see you in NYC.
Decagon expands to New York City
We're opening a New York office to grow our team in a city that matches our energy - ambitious, fast-moving, and relentless.
Decagon is opening a new office in New York City. This marks a major milestone in our growth and a big opportunity for East Coast builders to join us in shaping the future of customer experience with AI.
As the center of gravity for so many of the industries we serve—financial services, retail, media, and beyond—New York is a natural next step for us. It’s also where some of our most forward-thinking customers, like Bilt and ClassPass, are redefining what it means to support users with speed, intelligence, and empathy.
At Decagon, our values guide how we build and grow. Customers are everything—we build with urgency and empathy to deliver real value. We operate with relentless momentum because speed compounds. We show up with a winner’s mindset, turning ambition into action. And we know we’re stronger together, moving fast through trust, feedback, and collaboration.
New York matches our energy. It’s a city built on ambition, urgency, and an unapologetic desire to win, the same mindset we bring to our work every day. We’re currently hiring across recruiting, marketing, and our agent development team, including Agent Product Managers and Agent Software Engineers. Don’t see the perfect fit just yet? More roles across teams are coming soon!
If you want to help define the future of AI-powered customer experience and make a real business impact in the process, we’d love to hear from you.
Explore open roles at decagon.ai/careers. We’ll see you in NYC.
