AI Agents for the agentic era
Instead of taking the same professional services-reliant approach as legacy solutions, Decagon delivers a product-driven approach to building, managing, and scaling AI agents.
Industry leaders rely on Decagon
Built for speed, transparency, and performance
Decagon is purpose-built for the agentic era. Agent Operating Procedures (AOPs) empower non-technical teams to quickly architect and iterate on AI logic, while technical teams retain control over the core code.
Decagon’s AOPs combine the power and flexibility of natural language instructions with the precision and rigor of code.
Sierra’s model might work for old-school enterprises that don’t mind a slow, opaque and expensive process.
Why industry leaders choose Decagon
You’re in the business of retaining and growing happy customers. Decagon is in the business of helping you do that.
Seamless onboarding and quick time to value
Decagon’s unique approach enables faster implementation, so you can transform your customer experience in weeks, not months.
Transparent feedback loops
With a clear understanding of AI agent instructions and outcomes, your team can rapidly iterate and see improvements.
Increased quality– at a lower cost
Agent Operating Procedures (AOPs) allow your team to directly manage AI agents without relying on costly professional services.
Decagon vs. Sierra
Customer-obsessed businesses choose Decagon to reimagine customer experience with AI agents.
Decagon
Sierra
See how customers are currently using Decagon
One central engine to handle all channels and integrate with existing systems
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