Powering concierge experiences for the world’s leading enterprises.
Trusted by the world's leading enterprises across all industries and use cases.
Email agents built to move conversations forward
Intelligent email that understands context, stays on brand, and handles complex customer threads.
Customer logo
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Email that does more than answer
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Make email feel as responsive as live support
Provide fast, on-brand replies without growing your team or compromising on quality.
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Resolve complex threads with context
Understand the nuances of email communication and take the right next steps.
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Stay ahead of inbox volume
Reduce backlog, improve consistency, and help teams move closer to inbox zero.
Features
Email tone and style
Customize language, length, greetings, signatures, and formatting so every response reflects your brand.
Contextual thread handling
Understand long-running threads, multi-part questions, and prior customer details to respond accurately.
Seamless inbox integrations
Route and respond to emails from the systems your teams already use, including Intercom, Zendesk, Salesforce, and more.
Smart escalations
Escalate intelligently using tags and ticketing integration so issues reach the right human agent with full context.
Hear from our customers
“
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
Use cases
Take on the inbox work that slows teams down
Product or technical issues
Troubleshoot with full thread context
Account changes
Verify details and guide updates
Billing disputes
Resolve issues with accuracy and care
Documentation or attachments
Review forms, screenshots, and details
Case intake and triage
Classify intent and route requests
Follow-up collection
Collect information asynchronously
One platform for all channels