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The Resource Hub

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Company

The customer relationship was always yours

Posted on June 24, 2026

Jesse Zhang
Co-founder & CEO
June 24, 2026
Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Bihan Jiang
Director of Product
June 9, 2026
Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted on May 14, 2026

Sophia Song
Product Manager
May 14, 2026
Product

Introducing automatic optimization and Root Cause Analysis

Posted on April 23, 2026

Karen Islas
Staff Product Manager
April 23, 2026
Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Max Lu
Member of Technical Staff, Research
March 24, 2026
Product

Introducing Duet: Your agent building partner

Posted on March 19, 2026

Bihan Jiang
Director of Product
March 19, 2026
Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted on March 9, 2026

Alan Yiu
VP of Product
March 9, 2026
Company

Decagon closes employee tender at $4.5 billion valuation

Posted on March 4, 2026

Jesse Zhang
Co-founder & CEO
March 4, 2026
Company

Build the future you want

Posted on March 2, 2026

Jesse Zhang
Co-founder & CEO
March 2, 2026
Company

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin
January 27, 2026
Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted on December 4, 2025

Ben Draffin
Member of Technical Staff, Security
December 4, 2025
Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted on November 20, 2025

Max Lu
Member of Technical Staff, Research
November 20, 2025
Product

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted on November 5, 2025

Bihan Jiang
Director of Product
November 5, 2025
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eBook

Agentic AI for customer experience: Everything you need to know

Posted on June 12, 2025

Ryan Smith
Director of Marketing
June 12, 2025

Resource Hub

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Guides

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Last published

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Company

What we’re hearing from Australian enterprise leaders about AI agents

Posted onJuly 16, 2026

July 16, 2026

Product

What I learned building voice agents at Decagon

Posted onJuly 13, 2026

July 13, 2026

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

July 9, 2026

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

July 9, 2026

Product

The next generation of Simulations: testing that keeps pace with your agents

Posted onJune 30, 2026

June 30, 2026

Company

The customer relationship was always yours

Posted onJune 24, 2026

June 24, 2026

Company

Introducing Agent Development: How Decagon is redefining forward deployment

Posted onJune 22, 2026

June 22, 2026

Company

Decagon expands London hub amid growing EMEA customer momentum

Posted onJune 19, 2026

June 19, 2026

Company

Decagon and Five9 integrate to bring AI concierge to enterprise contact centers

Posted onJune 15, 2026

June 15, 2026

Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted onJune 9, 2026

June 9, 2026

Podcast

A conversation with Julia Hartz & Ashwin Sreenivas

Read story
July 2, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Read story
June 29, 2026

Webinars

Webinar: Meet Duet Autopilot

Read story
June 9, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Read story
May 8, 2026

Podcast

The cross-industry AI playbook: Healthcare, automative, technology, and more

Read story
April 2, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Read story
March 3, 2026

eBook

Driving revenue with outbound voice AI: Our top 6 use cases

Read story
April 17, 2026

eBook

The 10 principles of a production-grade voice AI agent

Read story
January 15, 2026

eBook

Why Voice of the Customer matters more than ever

Read story
November 5, 2025

Reports

AI and the next generation of customer experience

Read story
August 26, 2025

Latest from Decagon Labs

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

Posted onJune 9, 2026

Research & Technology

Why MCP alone isn’t enough for reliable agent tool use

Posted onApril 14, 2026

Product

Why we built Decagon Duet on Agent Operating Procedures

Posted onApril 2, 2026

Research & Technology

Optimizing GEPA for production: A test-driven approach to prompt engineering

Posted onMarch 25, 2026

Research & Technology

Designing low-latency AI agents through reranker optimization

Posted onMarch 25, 2026

Research & Technology

Why off-policy training isn't enough: SFT, RL, and the limits of imitation

Posted onMarch 25, 2026

Research & Technology

Bayesian VAD: Fixing turn detection in production voice pipelines

Posted onMarch 24, 2026

Research & Technology

Introducing Decagon Labs

Posted onMarch 24, 2026

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Editor’s picks

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

Product

The next generation of Simulations: testing that keeps pace with your agents

Posted onJune 30, 2026

Company

The customer relationship was always yours

Posted onJune 24, 2026

Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted onJune 9, 2026

Company

From Technical Account Management to Agent Strategy: Why I joined Decagon

Posted onJune 8, 2026

Product

QA Hub: Agent quality is a team sport

Posted onMay 28, 2026

Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted onMay 14, 2026

Company

Bringing the AI concierge to Australia

Posted onApril 30, 2026

Product

Introducing automatic optimization and Root Cause Analysis

Posted onApril 23, 2026

Company

Bringing Decagon’s AI concierge solution to Google Cloud Marketplace

Posted onApril 20, 2026

Podcast

A conversation with Julia Hartz & Ashwin Sreenivas

Posted onJuly 2, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

Podcast

The cross-industry AI playbook: Healthcare, automative, technology, and more

Posted onApril 2, 2026

Clip

Decagon's 2026 Hawaii Offsite

Posted onMarch 11, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

Podcast

AI in regulated industries: Lessons from Chime, Robinhood, and more

Posted onJanuary 16, 2026

Podcast

Bringing back the magic of retail customer experience

Posted onAugust 6, 2025

Podcast

The product and CX partnership

Posted onJuly 31, 2025

eBook

Driving revenue with outbound voice AI: Our top 6 use cases

Posted onApril 17, 2026

eBook

The 10 principles of a production-grade voice AI agent

Posted onJanuary 15, 2026

eBook

Why Voice of the Customer matters more than ever

Posted onNovember 5, 2025

Reports

AI and the next generation of customer experience

Posted onAugust 26, 2025

eBook

Agentic AI for customer experience: Everything you need to know

Posted onJune 12, 2025

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AI agent building
Test & experimentation
Analytics & Voice of Customer
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
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