The Resource Hub

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Company

Growing in Benelux

Posted on September 21, 2026

Ashwin Sreenivas

Co-founder & President

September 21, 2026

Company

Decagon expands into Brazil

Posted on September 15, 2026

Autopilot in production: Governance of self-improving agents

Posted on September 9, 2026

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

Posted on August 19, 2026

The customer relationship was always yours

Posted on June 24, 2026

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted on May 14, 2026

Introducing automatic optimization and Root Cause Analysis

Posted on April 23, 2026

Karen Islas

Staff Product Manager

April 23, 2026

Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Max Lu

Member of Technical Staff, Research

March 24, 2026

Product

Introducing Duet: Your agent building partner

Posted on March 19, 2026

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted on March 9, 2026

Decagon closes employee tender at $4.5 billion valuation

Posted on March 4, 2026

Build the future you want

Posted on March 2, 2026

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin

January 27, 2026

Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted on December 4, 2025

Ben Draffin

Member of Technical Staff, Security

December 4, 2025

Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted on November 20, 2025

Max Lu

Member of Technical Staff, Research

November 20, 2025

Product

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted on November 5, 2025

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Agentic AI for customer experience: Everything you need to know

Posted on June 12, 2025

Ryan Smith

Director of Marketing

June 12, 2025

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Blog

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Guides

Video

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Company

Growing in Benelux

Posted onSeptember 21, 2026

September 21, 2026

Product

Introducing Generative Analytics: Turn conversation insights into a growth lever

Posted onSeptember 18, 2026

September 18, 2026

Research & Technology

GEPA-GAN: Teaching AI to sound human

Posted onSeptember 15, 2026

September 15, 2026

Company

Decagon expands into Brazil

Posted onSeptember 15, 2026

September 15, 2026

Research & Technology

DuetBench-2: Measuring agent self-improvement in production

Posted onSeptember 9, 2026

September 9, 2026

Product

Autopilot in production: Governance of self-improving agents

Posted onSeptember 9, 2026

September 9, 2026

Company

How I found founder level ownership again at Decagon

Posted onSeptember 4, 2026

September 4, 2026

Research & Technology

How we made one of our largest inference workloads 4.7× more GPU-efficient

Posted onSeptember 3, 2026

September 3, 2026

Research & Technology

Audio-native semantic speaker-change detection

Posted onSeptember 3, 2026

September 3, 2026

Product

Introducing Campaign Composer: Proactive, compliant outreach

Posted onSeptember 2, 2026

September 2, 2026

Podcast

A conversation with Julia Hartz & Ashwin Sreenivas

Posted onJuly 2, 2026

July 2, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

June 29, 2026

Webinars

Webinar: Meet Duet Autopilot

Posted onJune 9, 2026

June 9, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

May 8, 2026

Podcast

The cross-industry AI playbook: Healthcare, automative, technology, and more

Posted onApril 2, 2026

April 2, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

March 3, 2026

eBook

The new human agent working model

Posted onSeptember 9, 2026

September 9, 2026

eBook

Driving revenue with outbound voice AI: Our top 6 use cases

Posted onApril 17, 2026

April 17, 2026

eBook

The 10 principles of a production-grade voice AI agent

Posted onJanuary 15, 2026

January 15, 2026

eBook

Why Voice of the Customer matters more than ever

Posted onNovember 5, 2025

November 5, 2025

Reports

AI and the next generation of customer experience

Posted onAugust 26, 2025

August 26, 2025

Research & Technology

GEPA-GAN: Teaching AI to sound human

Posted onSeptember 15, 2026

Research & Technology

DuetBench-2: Measuring agent self-improvement in production

Posted onSeptember 9, 2026

Research & Technology

How we made one of our largest inference workloads 4.7× more GPU-efficient

Posted onSeptember 3, 2026

Research & Technology

Audio-native semantic speaker-change detection

Posted onSeptember 3, 2026

Research & Technology

Scaling real-time text-to-speech inference

Posted onAugust 20, 2026

Research & Technology

Teaching flow-matching text-to-speech models with RL

Posted onAugust 18, 2026

Research & Technology

How we debugged a latent PgBouncer bug across four layers of the stack

Posted onAugust 5, 2026

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

Posted onJune 9, 2026

No items found.

Company

Growing in Benelux

Posted onSeptember 21, 2026

Product

Introducing Generative Analytics: Turn conversation insights into a growth lever

Posted onSeptember 18, 2026

Company

Decagon expands into Brazil

Posted onSeptember 15, 2026

Research & Technology

DuetBench-2: Measuring agent self-improvement in production

Posted onSeptember 9, 2026

Product

Autopilot in production: Governance of self-improving agents

Posted onSeptember 9, 2026

Company

How I found founder level ownership again at Decagon

Posted onSeptember 4, 2026

Product

Introducing Campaign Composer: Proactive, compliant outreach

Posted onSeptember 2, 2026

Product

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

Posted onAugust 19, 2026

Company

Getting closer to the build: How I helped create agent deployment engineering

Posted onAugust 12, 2026

Product

Introducing Browser Actions: AI agents that act across any web-based system

Posted onAugust 5, 2026

Podcast

A conversation with Julia Hartz & Ashwin Sreenivas

Posted onJuly 2, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

Podcast

The cross-industry AI playbook: Healthcare, automative, technology, and more

Posted onApril 2, 2026

Clip

Decagon's 2026 Hawaii Offsite

Posted onMarch 11, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

Podcast

AI in regulated industries: Lessons from Chime, Robinhood, and more

Posted onJanuary 16, 2026

Podcast

Bringing back the magic of retail customer experience

Posted onAugust 6, 2025

Podcast

The product and CX partnership

Posted onJuly 31, 2025

eBook

The new human agent working model

Posted onSeptember 9, 2026

eBook

Driving revenue with outbound voice AI: Our top 6 use cases

Posted onApril 17, 2026

eBook

The 10 principles of a production-grade voice AI agent

Posted onJanuary 15, 2026

eBook

Why Voice of the Customer matters more than ever

Posted onNovember 5, 2025

Reports

AI and the next generation of customer experience

Posted onAugust 26, 2025

eBook

Agentic AI for customer experience: Everything you need to know

Posted onJune 12, 2025

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AI agent building

Test & experimentation

Analytics & Voice of Customer

Voice & omnichannel support

Guardrails, security, & governance

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The Resource Hub

Growing in Benelux

Decagon expands into Brazil

Autopilot in production: Governance of self-improving agents

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

The customer relationship was always yours

Introducing Duet Autopilot: The self-improving agent for conversational AI

Introducing Guided Discovery: Finding the right recommendation for every customer

Introducing automatic optimization and Root Cause Analysis

Introducing Decagon Labs

Introducing Duet: Your agent building partner

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Decagon closes employee tender at $4.5 billion valuation

Build the future you want

Decagon’s $250 million commitment to the AI concierge future

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Engineering fast, performant AI agents through fine-tuning

Introducing Agent Versioning: engineering-grade governance for AI agents

Agentic AI for customer experience: Everything you need to know

Resource Hub

Blog

Guides

Video

Last published

Growing in Benelux

Introducing Generative Analytics: Turn conversation insights into a growth lever

GEPA-GAN: Teaching AI to sound human

Decagon expands into Brazil

DuetBench-2: Measuring agent self-improvement in production

Autopilot in production: Governance of self-improving agents

How I found founder level ownership again at Decagon

How we made one of our largest inference workloads 4.7× more GPU-efficient

Audio-native semantic speaker-change detection

Introducing Campaign Composer: Proactive, compliant outreach

A conversation with Julia Hartz & Ashwin Sreenivas

Mercado Libre & Decagon | Fireside Chat

Webinar: Meet Duet Autopilot

How GlossGenius uses Duet to scale concierge customer experiences

The cross-industry AI playbook: Healthcare, automative, technology, and more

The origin and evolution of Agent Product Management at Decagon

The new human agent working model

Driving revenue with outbound voice AI: Our top 6 use cases

The 10 principles of a production-grade voice AI agent

Why Voice of the Customer matters more than ever

AI and the next generation of customer experience

Latest from Decagon Labs

GEPA-GAN: Teaching AI to sound human

DuetBench-2: Measuring agent self-improvement in production

How we made one of our largest inference workloads 4.7× more GPU-efficient

Audio-native semantic speaker-change detection

Scaling real-time text-to-speech inference

Teaching flow-matching text-to-speech models with RL

How we debugged a latent PgBouncer bug across four layers of the stack

What an air-gapped AI deployment actually requires

Everyone is wrong about open source AI in the enterprise

DuetBench: An evaluation of self-improving customer service agents

Editor’s picks

Growing in Benelux

Introducing Generative Analytics: Turn conversation insights into a growth lever

Decagon expands into Brazil

DuetBench-2: Measuring agent self-improvement in production

Autopilot in production: Governance of self-improving agents

How I found founder level ownership again at Decagon

Introducing Campaign Composer: Proactive, compliant outreach

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

Getting closer to the build: How I helped create agent deployment engineering

Introducing Browser Actions: AI agents that act across any web-based system

A conversation with Julia Hartz & Ashwin Sreenivas

Mercado Libre & Decagon | Fireside Chat

How GlossGenius uses Duet to scale concierge customer experiences

The cross-industry AI playbook: Healthcare, automative, technology, and more

Decagon's 2026 Hawaii Offsite

The origin and evolution of Agent Product Management at Decagon

AI in regulated industries: Lessons from Chime, Robinhood, and more

Bringing back the magic of retail customer experience

The product and CX partnership

The new human agent working model

Driving revenue with outbound voice AI: Our top 6 use cases

The 10 principles of a production-grade voice AI agent

Why Voice of the Customer matters more than ever