Resources

Keep up to date with the latest insights, news, and content from Decagon.

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Why Decagon built Agent Operating Procedures

Agent Operating Procedures: Decagon’s approach to AI agents for CX

Decagon Voice

Decagon Voice launches to provide enterprise-grade, hyper-realistic conversations over the phone.

Product + Support

Why every product team should partner closely with the customer support and experience team.

Pricing AI Agents

Pricing enterprise AI agents is different from traditional SaaS models. Here's how we think about it.

Why I Joined Decagon

Cynthia is an engineer at Decagon. Here's her reflection on why she joined after graduating from Harvard.

Transparent AI

Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.

AI Agents for Fintech

Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.

The AI Agent Engine

Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.

Your Silent Churn

Poor support leads to silently unhappy customers. The solution? Exceptional customer support experiences.

OpenAI Partnership

Read on OpenAI's blog: Decagon and OpenAI deliver high-performance, fully automated customer support at scale.

Anthropic Partnership

Read on Anthropic's blog: Decagon delivers white-glove customer service at scale with Claude.

Decagon's Series B

We've raised a $65m Series B led by Bain Capital Ventures to bring our total funding to $100m.

Guide to AI Agents

What are generative AI agents and how are they different from older solutions? Why partner with a modern AI company?

Decagon's Series A

We're excited to share our $35M Series A from Accel and a16z to bring AI agents to the enterprise.

3 Criteria for Agents

Three criteria for AI agents to achieve commercial viability in a specific use case and serve real customers today.

The future of customer experience starts here.