Voice AI for Customer Service

A magical AI voice experience

Give every customer a personal concierge they can call at any time.

Human-like quality

Optimized voice, tone, and latency to sound natural and on-brand.

True omnichannel support

Maintain one central brain for your AI agents across all channels, including chat, email, and voice.

Seamless handoff to human agents

In the event of an escalation, calls are transferred seamlessly and your human agents get full context of the conversation.

Guardrails and accuracy

Powerful tooling to keep the AI on track and operating within your rules and policies.

See how customers are currently using Decagon

"Working with Decagon was like hiring 65 agents overnight. We get 60k tickets per month. 70% of those are being handled by Decagon’s AI agents. Our monthly savings is hundreds of thousands of dollars. Our agent teams became much stronger, the ones we retain are real product experts.”

Thatcher Foster

VP, Client Solutions at Bilt

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"Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time."

Sarah Vanden Broek

Senior Manager, CX Operations Strategy & AI

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"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way."

Husam Najib

VP, Customer Support

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Elevate every conversation

Industry leaders rely on Decagon

A magical AI voice experience

Human-like quality

True omnichannel support

Seamless handoff to human agents

Guardrails and accuracy

See how customers are currently using Decagon

One central engine to handle all channels and integrate with existing systems

AI agents for concierge customer experience