VOICE
A voice customers will thank
Voice AI agents built for natural, multilingual conversations and customized to your brand.
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DEMO
Voice
Customer logo
Make every call effortless and truly satisfying
Talk and act at the same time
Keep chatting while the agent works in the background, with live progress updates.
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Customize agents to your unique brand voice
Built on Chord, our own speech model, so you can shape tone, terminology, and style.
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Scale support across regions and languages
Support customers in 70+ languages with automatic detection and language switching.
Features
Interruption handling
Interrupt, backtrack, or think out loud, and the agent yields and picks up without making you start over.
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Customizable voice profiles
Choose from hundreds of voices, including custom-tuned ones, and tailor it to sound like your brand.
Seamless escalations
Seamlessly transfer calls to human agents with a concise summary, ensuring a smoother handoff.
Outbound calling
Unlock proactive engagement by initiating outbound calls for sales, support, and customer updates.
Real-world accuracy
Understand customers clearly across accents, background noise, and everyday call conditions.
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Built-in guardrails
Enforce AOPs, policies, and brand guidelines to keep your voice agent on-topic and on-brand.
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Decagon Assist
Provide faster, higher-quality service
Decagon Assist autogenerates summaries, replies, and in-tool actions.
Capture each conversation
Live transcriptions log conversations for quick response generation.
Measure the impact on team performance
A dedicated analytics hub provides visibility into adoption and business outcomes.
Hear from our customers
Powering concierge experiences for the world’s leading enterprises.
Trusted by the world's leading enterprises across all industries and use cases.
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With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
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With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
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Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
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The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
$1M
revenue from fully AI-handled conversations
One platform for all channels