Resources and Case Studies

Poor support leads to silently unhappy customers. The solution? Exceptional customer support experiences.

Curology deployed Decagon's AI customer service agents to drive massive savings and business outcomes.

Rippling leveled up their support experience with Decagon, boosting customer satisfaction and deflection rates.

We've raised a $65m Series B led by Bain Capital Ventures to bring our total funding to $100m.

What are generative AI agents and how are they different from older solutions? Why partner with a modern AI company?

Raise used Decagon to transform their customer support experience, enabling high-quality service for 6 million+ users.

Podium increased deflection rate, reduced total resolution time, and boosted team productivity by 3x with Decagon's AI.

Bilt uses Decagon to automate tickets and free up the team by integrating deeply with internal systems.

We're excited to share our $35M Series A from Accel and a16z to bring AI agents to the enterprise.

ClassPass increased deflection rate by 10x and scaled customer chat to 24/7 with Decagon's AI agents.

Vanta relies on Decagon to close more deals (pre-sales) and give existing customers a more delightful experience.

Substack achieved great efficiency while proactively engaging their readers and writers with Decagon's AI agents.

Three criteria for AI agents to achieve commercial viability in a specific use case and serve real customers today.

Fourthwall leverages Decagon as a high-quality support agent that is always online to support creators.