Give your support team the AI copilot they deserve
Seamless AI assistance embedded in your support team’s workspace to do the heavy lifting.
Agent Assist equips your support team with real-time context, AI-powered suggestions, and tools to resolve customer issues efficiently.
It integrates seamlessly with platforms like Zendesk and Salesforce, bringing knowledge and workflows directly into your team’s workspace.
Empower support team with intelligent suggestions
Conversation summaries
Automatically distill long, complex threads into clear, actionable summaries of the customer’s issue.
Suggested replies
Craft personalized, context-aware responses using your company’s knowledge base and Agent Operating Procedures (AOPs).
Grammar correction
Refine drafts to be polished, grammatically correct, and customer-ready with a single click.
Break down language barriers in real time
Real-time translation
Instantly translate customer messages into your human agent’s preferred language, preserving intent and nuance.
Multilingual suggestions
Generate accurate, localized responses that align with your brand voice and standardized workflows.
Global workflow consistency
Enable teams to handle inquiries across regions with consistent quality, tone, and resolutions.
Bridge knowledge gaps with easy access to trusted sources
Knowledge base attributions
Display the exact sources behind each suggested reply, with links for deeper exploration as needed.
Recent customer conversations
Easily refer to prior interactions with the customer to maintain continuity and avoid redundant troubleshooting.
Agent feedback loop
Provide feedback on your AI agent’s response or action taken to improve future suggestions.
Bring agility to your enterprise
Explore how the world’s leading enterprises use Decagon to achieve exceptional results.
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
32%
increase in deflection
Read story
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