🎉 Decagon raises $131M series C at a $1.5B valuation
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Our mission

Empower every brand to deliver concierge customer experience.

In the agentic era, every brand can turn customer experience operations into a strategic growth driver, and scale revenue without growing headcount.

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Hertz
Notion
Eventbrite
Oura
Bilt
Classpass
Curology
Samsara
Duolingo
Gopuff
Noom
Chime
Rippling
Hertz
Notion
Eventbrite
Oura
Bilt
Classpass
Curology
Samsara
Duolingo
Gopuff
Noom
Chime
Rippling

Driving results that truly matter

Customers served

10M+

Deflection rate

80%

Resolution rate

70%

Decrease in support operations costs

65%

Agent quality score

93%

About Decagon

Decagon was founded by serial entrepreneurs who saw how limited, rigid, and inefficient legacy customer experience systems had become. Their vision: empower every brand to deliver truly satisfying customer experiences, instantly and at scale.

How? Just as a 10x engineer is ten times more productive than their peers, Decagon’s AI agents 10x the impact of CX teams by amplifying their ability to support, onboard, and retain customers at scale.

Today, global brands use Decagon to automate critical CX workflows— from resolving support tickets to guiding users through complex tasks— with fast, reliable AI agents that deliver always-on concierge service.

This isn’t just better support— it’s a smarter way to drive engagement, build loyalty, and fuel long-term growth.

Founders

Jesse Zhang

Co-founder & CEO

Ashwin Sreenivas

Co-founder & CTO

Investors

Accolades

Forbes

AI 50

Enterprise Tech 30

Mid Stage

G2 High Performer

AI Agents
AI Chatbots
Conversational Support

Easiest To Do Business With

AI Agents
AI Chatbots
Conversational Support

Business Insider

Startups to bet your career on in 2025

AI agents for concierge customer experience

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