Decagon raises $250M at a $4.5B valuation.
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Our mission

Empower every brand to deliver concierge customer experiences

In the era of AI agents, businesses can make every customer feel like they’re the only customer.

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Notion
Eventbrite
Oura
Bilt
Classpass
Rippling
Curology
Noom
Samsara
Duolingo
Gopuff
Chime
Affirm
Hertz
Mercado Libre
Hunter Douglas
Wonder
Notion
Eventbrite
Oura
Bilt
Classpass
Rippling
Curology
Noom
Samsara
Duolingo
Gopuff
Chime
Affirm
Hertz
Mercado Libre
Hunter Douglas
Wonder

Driving results that truly matter

Customers served

10M+

Deflection rate

80%

Resolution rate

70%

Decrease in support operations costs

65%

Agent quality score

93%

About Decagon

The way we see it, every customer everywhere deserves experiences that are personalized, proactive, and always available. The standard should be that if you’re a customer of something, it should feel like you’re the only one — as if you have your own AI concierge. Every business deserves the technology to make this possible.

Our platform enables leading enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that deliver deeply satisfying, tailored experiences across voice, chat, email, SMS, and every other customer channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

Founders

Jesse Zhang

Co-founder & CEO

Ashwin Sreenivas

Co-founder & President

Investors

Deliver the concierge experiences your customers deserve

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