Increase AOV and loyalty with Al-driven customer experience
The Al platform built for retail. Deliver the seamless, always-on customer experience your shoppers expect before, during, and after purchase.
"I appreciate Decagon’s speed and level of execution in our interactions. The team is why I would recommend Decagon. Our company requires technical and emotional connection to customers and the Decagon team understood that nuance to deliver a great experience".
“Working with the Decagon team is a fantastic partnership. They are always willing to listen, implement our feedback, and move at an impressive pace. Decagon has turned our customer enablement strategy upside down, allowing us to act faster than ever on behalf of our customers while eliminating the drag on engineering and product resources.”
How Decagon transforms CX for retail
Effortless account support
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Let customers seamlessly manage billing, subscriptions, and preferences. Automate upsells, boost retention, and cut resolution times.
Seamless integration
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Connect with your existing knowledge bases, data sources, support tools, and workflows.
Rapid deployment
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Eliminate long development cycles and costly professional services to deliver measurable ROI in weeks, not months.
Build, optimize, and scale your AI agent
Build
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With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.
Optimize
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Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability.
After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.
After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.
Scale
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Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time.
Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.
Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.
