Retail
Build loyalty in every conversation
Decagon acts as an extension of your brand, deepening loyalty and scaling to meet any demand.
Customer logo
Order tracking (WISMO)
Pull real-time order and shipment status across systems to answer “where’s my order” in seconds.
Returns & exchanges
Process returns and exchanges against policy rules, issue refunds or store credit, and update inventory automatically.
Product discovery
Recommend products based on past purchases and stated preferences, then complete the checkout in the same conversation.
For retail & consumer goods
Anticipate what your customers need, resolve support requests in seconds, and guide them to products picked just for them.
Built for the surge
Decagon agents scale seamlessly during peak-season spikes, with fine-tuned intelligence that keeps quality high.
Extension of the brand
Guidelines and guardrails ensure the Decagon agent acts as the best representation of your brand.
Voice of the customer insights
Real-time analytics surface what your customers care most about and opportunities for product improvement.
CCaaS platforms
Plug into Zendesk, Intercom, and other platforms to carry full ticket history across every channel and hand-off.
CRM & case management
Sync with Salesforce, Zendesk, Gorgias, Kustomer, and Gladly to keep case history and context in one place.
Ecommerce platforms
Connect directly to Shopify, Magento, BigCommerce, and Salesforce Commerce Cloud to act on live order and product data.
Subscription management
Manage plans, pauses, and cancellations directly in Recharge, Skio, Ordergroove, and Stripe Billing.
Loyalty & rewards
Check point balances, tier status, and redemptions through Yotpo, LoyaltyLion, and Smile.io.
Order & inventory systems
Pull live fulfillment status from Netsuite, ShipBob, and Aftership, and route returns through Loop Returns or Happy Returns.
The AI concierge for every customer.