"I appreciate Decagon’s speed and level of execution in our interactions. The team is why I would recommend Decagon. Our company requires technical and emotional connection to customers and the Decagon team understood that nuance to deliver a great experience".

Sharon Hedlund

Sr. Director Operations Strategy & Customer Experience

65%

reduction in costs

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“Working with the Decagon team is a fantastic partnership. They are always willing to listen, implement our feedback, and move at an impressive pace. Decagon has turned our customer enablement strategy upside down, allowing us to act faster than ever on behalf of our customers while eliminating the drag on engineering and product resources.”

Adele Hedden

Senior Director, Head of CX and Central Operations

100,000s

of brands and retailers

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How Decagon transforms CX for retail

Effortless account support

Let customers seamlessly manage billing, subscriptions, and preferences. Automate upsells, boost retention, and cut resolution times.

Seamless integration

Connect with your existing knowledge bases, data sources, support tools, and workflows.

Rapid deployment

Eliminate long development cycles and costly professional services to deliver measurable ROI in weeks, not months.

Al agents for concierge customer experiences

Build

With Agent Operating Procedures (AOPs), CX operators can define custom business logic in natural language, while technical teams maintain control over guardrails, systems integrations and behavior fine-tuning.

Decagon connects seamlessly with your support stack, including Zendesk, Salesforce, and internal tools, to take real-time actions and resolve complex customer issues across all channels.

Manage

Get complete visibility into every interaction and fine-tune your AI agents with precision. Monitor conversations with Watchtower, test updates in a pre-production environment, and extract real-time insights using natural language with AI-powered analytics. Whether you're optimizing deflection or improving tone, Decagon gives you the tools to iterate quickly and confidently.

Scale

Grow revenue without growing headcount. Decagon's unified knowledge graph, enterprise-grade security, and adaptive reasoning system allow you to deploy hundreds of workflows that operate 24/7 across chat, email, voice, and custom surfaces. Our platform continuously learns from every interaction to drive better outcomes over time.