Travel & hospitality
Deliver the AI concierge every traveler deserves
From booking to arrival, Decagon handles the moments that make or break loyalty.
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Rebooking after disruption
Reaccommodate passengers after cancellations, apply refund rules, and escalate welfare cases automatically.
Baggage tracking
Pull live tracking data from carrier systems to answer “where’s my bag” questions and open or update damaged claims.
Loyalty & redemption
Authenticate members against loyalty IDs, check miles and tier status, and complete redemptions within program rules.
For airlines
Resolve the reservations, disruptions, and trip inquiries that drive your contact center volume, at any scale.
Proactive extensions
Reach out before a rental expires, confirm the extension, and update billing without a single inbound call.
Vehicle issues & swaps
Confirm what’s wrong, arrange a replacement at the nearest location, and get the renter back on the road.
Modifications & refunds
Modify reservations, process refunds, and answer billing questions directly against internal rental systems.
For rental car agencies
Unlock additional revenue with seamless rental reservations, modifications, and extensions.
Hospitality has always been about making people feel known. Together, we’re bringing that ethos into the digital layer, building an AI concierge that enhances member engagement while preserving the brand’s signature intimacy and discretion.
Booking & reservations
Check availability, apply rate and policy rules, and confirm new reservations or changes without hold times.
On-property requests
Answer requests for reservations, amenities, and local recommendations to make each stay memorable.
Membership & perks
Sign up new members, explain tier benefits, and process redemptions without routing guests to a separate team.
For hotels
Deliver the concierge-level experience guests expect, from the first booking to every request on property.
Built for the surge
Decagon scales seamlessly during peak travel seasons and IROP-driven spikes, with intelligence that keeps quality high.
Guardrails you can trust
Layered guardrails and Watchtower monitor every conversation in real time, catching regulatory cases before they escalate.
Beyond support, into revenue
AI agents extend past issue resolution into bookings, proactive upsells, and loyalty enrollment that drive revenue.
CCaaS platforms
Connect directly to Amazon Connect, Genesys, NiCE, Five9, and more.
CRM & case management
Sync with Salesforce and Zendesk to keep case history and context in one place.
Reservations, GDS, & PMS
Pull live inventory across Sabre, Amadeus, Oracle Opera, and Hotelkey.
Loyalty & membership
Authenticate and manage loyalty and member accounts, from tier status to redemptions.
Payments & billing
Process deposits, incidental charges, and refunds through Adyen and Stripe.
Fleet & asset management
Handle vehicle availability, damage claims, and safety recalls.
The AI concierge for every customer.