“This wasn’t just about solving inquiries when customers reached out. It was about asking: how can we anticipate their needs, remove friction before it happens, and create a standout experience at every step?”

Vikram Rajagopalan

VP of Customer Experience

6 week

implementation time

How Decagon transforms CX for technology business

Travel itinerary management

Decagon’s AI agents act as intelligent digital concierges – guiding users through booking options, surfacing personalized travel recommendations, and proactively managing itinerary changes in real time.

Personalized booking support

Deliver effortless post-booking experiences that reduce frustration and prevent drop-off. With Decagon, travelers can easily modify reservations, manage preferences, and access real-time updates – no long wait times or clunky menus required.

Loyalty made effortless

Empower travelers to manage loyalty status, rewards, and preferences without friction. Automate upgrade offers, drive repeat bookings, and reduce resolution times.

Al agents for concierge customer experiences

Build

With Agent Operating Procedures (AOPs), CX operators can define custom business logic in natural language, while technical teams maintain control over guardrails, systems integrations and behavior fine-tuning.

Decagon connects seamlessly with your support stack, including Zendesk, Salesforce, and internal tools, to take real-time actions and resolve complex customer issues across all channels.

Manage

Get complete visibility into every interaction and fine-tune your AI agents with precision. Monitor conversations with Watchtower, test updates in a pre-production environment, and extract real-time insights using natural language with AI-powered analytics. Whether you're optimizing deflection or improving tone, Decagon gives you the tools to iterate quickly and confidently.

Scale

Grow revenue without growing headcount. Decagon's unified knowledge graph, enterprise-grade security, and adaptive reasoning system allow you to deploy hundreds of workflows that operate 24/7 across chat, email, voice, and custom surfaces. Our platform continuously learns from every interaction to drive better outcomes over time.