Technology
Turn support into a growth engine
Unified intelligence for resolving support tickets, capturing leads, and onboarding customers.
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Inbound support
Resolve account access, billing, and product questions with support that scales alongside your business.
Lead qualification
Engage prospects on pricing and product pages, qualify new leads, and route opportunities to sales.
Product onboarding
Guide new users through setup step by step, with proactive nudges to activate key milestones.
For tech & SaaS
Resolve the support tickets driving your contact center volume, then extend your AI agent to the moments that grow revenue.
Architected for scale
Decagon absorbs the support volume that grows with your customer base, not your team’s hiring plan.
Built for your stack
Version agents in Git, test changes in isolated environments, and run custom code at any point in the conversation.
Insight in every conversation
Granular analytics surface the themes and friction points behind your ticket volume, turning conversations into product insight.
CCaaS platforms
Deploy across Five9, Genesys, Amazon Connect, RingCentral, and more.
CRMs
Sync with Salesforce and HubSpot to keep lead and customer context in one place.
Ticketing systems
Integrate directly with Zendesk, Intercom, and other platforms to maintain ticket history.
Knowledge bases
Ground responses in your latest docs across Confluence, Notion, and Sharepoint.
Payments & billing
Process plan changes, refunds, and charge disputes through Stripe, Adyen, and PayPal.
MCP support
Connect to any internal system, so existing tools plug in without custom integrations.
The AI concierge for every customer.