Accelerate onboarding, scale support, and reduce churn with AI-driven support.
From onboarding to upsells, deliver seamless support without the ticket backlog.
"We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards."
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”
How Decagon transforms CX for technology business
Al agents for concierge customer experiences
Decagon connects seamlessly with your support stack, including Zendesk, Salesforce, and internal tools, to take real-time actions and resolve complex customer issues across all channels.
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