Announcing Decagon Voice

Today, we're excited to announce the launch of Decagon Voice!

Our enterprise-grade AI voice agents deliver hyper-realistic conversations with customers over the phone and run on the same "brain" that has made us successful so far. This is a huge milestone toward our vision of an agentic future for customer experiences.

As a channel, voice is often the preferred method of support for customers. For enterprises, it's critical to deliver a Gen AI solution that is truly omni-channel and multi-modal. There's no reason to maintain separate business across chat, email, and voice calls.

At the same time, voice is largely the most challenging channel to build AI for, given the latency, accuracy, and realisticness requirements. Recent advancements in both language models and audio models (text-to-speach and speech-to-text), along with some clever engineering, have made it possible to build high-quality voice agents that can be deployed at scale in production.

We're still in the early innings of the Gen AI transformation, and we're thrilled to be able to work with amazing clients to make voice agents a reality.

Elevating customer experiences with AI voice agents

Customers expect fast, frictionless support without long wait times or circular decision trees. Delivering on this requires smarter, more adaptable solutions. Decagon AI is making exceptional customer experiences effortless for both customers and teams. Their Agentic AI solutions sync with internal knowledge bases and applications, integrating seamlessly to deliver contextually relevant, real-time resolutions across chat, email, and now voice.

We’re excited to announce Decagon’s partnership with ElevenLabs, the industry leader in conversational AI, to launch Decagon AI Voice Agents. By combining ElevenLabs’ incredibly natural and expressive voice models with Decagon’s agentic AI platform, we’re making phone support as seamless, trustworthy, and efficient as live chat.

Trusted by Bilt, ClassPass, and Substack, Decagon’s AI Agents don’t just respond, they resolve inquiries instantly with personalized answers that align with your business strategy. Now, that same intelligence is powering faster, smarter, and more scalable phone support.

A report by McKinsey found that even as chat adoption rises, many customers - including Gen Z - continue to prefer phone support. That’s why Decagon is taking this next step to be the leader in AI Voice agents for the modern enterprise with ElevenLabs.

AI Voice Agents That Deliver Real Results

Decagon AI Voice Agents are designed to elevate customer support by delivering fast, intelligent, and human-like solutions. Already, they are handling inbound calls for leading companies, providing 24/7 support on critical customer issues like regaining account access, completing returns, and disputing charges.

“For our clients, customer support isn’t an afterthought. Every interaction is a chance to provide value and win customer loyalty. When we explored AI voice solutions, we saw that the most lifelike and emotionally resonant voices were powered by ElevenLabs. Their ability to deliver natural, human-like conversations gave us and our partners the confidence to scale AI voice support without sacrificing quality.” — Jesse Zhang, CEO & Co-founder, Decagon

Built with ease top of mind, Decagon AI Voice Agents seamlessly integrate with call center infrastructure, intelligently hand off complex inquiries, and deliver a consistent, multi-channel experience. Teams can define flexible Agent Operating Procedures (AOPs) using natural language, enabling agents to call external tools for real-time data and actions while iterating rapidly with full visibility. This ensures continuous learning, smarter automation, and optimized customer interactions at scale.

The Future of AI Voice Agents

Today’s AI Voice Agents are transforming inbound support with instant, intelligent resolutions, but this is just the beginning. As technology advances, AI Voice Agents will anticipate needs, seamlessly delivering the high-touch support once reserved for top-tier clients.

At Decagon, we’re building for this future, where AI doesn’t just respond but truly supports. With ElevenLabs’ lifelike voice technology and our commitment to intelligent automation, we’re creating AI Voice Agents that feel less like a tool and more like a trusted advisor.

To learn more, please reach out to sales@decagon.ai.