🎉 Announcing our $65M Series B from Bain + Elad Gil

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Reimagine your customer service
with conversational AI.

Give every customer a Four Seasons level experience
while delivering massive operational efficiency.

Reimagine your customer service with conversational AI.

Give every customer a Four Seasons level experience while delivering massive operational efficiency.

Do AI the right way with accuracy and empathy.

Enterprise-grade quality and accuracy. Build with the most accurate AI agents and the most robust guardrails.

Continuous learning. Decagon's AI agents learn from every customer support interaction and are always improving.

24/7 availability in any language. Instantly unlock infinite scale for your customer support with AI that will respond immediately in any language.

Fetching rules and knowledge

The Voice of your Customer

Shipping

Conversational AI agents should not be black boxes.

See how your AI is making decisions. Gain perfect visibility into your AI's behavior and the steps it takes to look up data, takes actions, and generate responses. True AI-powered customer service should feel very intuitive and transparent.

Build your business logic into the AI. With Decagon, your customer support team's workflows, instructions, and feedback can be ingested intuitively with natural language.

Use AI to analyze your customer conversations. Realize the full value of what your customers are saying by identifying themes, find anomalies, and answering questions about your business. Harmonize your customer support and product teams.

Husam Najib

VP, Customer Support

"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer Decagon and they delivered."

Read the case study

Move on from chatbots and adopt true AI agents.

Dynamic personalized answers. Go beyond scripted Q&A and deliver context-aware answers with conversational AI that are tailored to the customer's query.

Integrate with customer-specific data. Decagon's AI agents learn from both unstructured knowledge bases and real-time data sources, combining those with your company's brand and business logic to deliver the best answers.

Take actions in realtime. Decagon leverages LLMs to take actions in real-time, such as creating tickets, updating knowledge bases, and more. Deliver the best customer service by solving the customer's root issue.

Hi, I was expecting 5x points on my card for my last transaction, but only got 3x.

Hey Rachel, thanks for reaching out! I see that your last transaction was a dining purchase, which qualifies for 5x points, but only for Platinum Status Tier members.

You are currently in the Gold Status Tier, which means you currently earn 3x points on dining transactions.

Adjust tone

Ok, how do I get to the next tier?

Sarah Vanden Broek

Senior Manager, CX Operations
Strategy & AI

"Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time."

Read the case study

See all case studies

Built for safety and scale.

Chosen by the best. World-class companies have compared Decagon extensively to human agents and other options, and choose us for our ability to deliver results.

Prioritize security and privacy. We have the highest security standards in the industry, ensuring your data stays with you.

Turn your customer service into a differentiator. With AI, your support operation will transform your business by delivering a customer experience that was just impossible before.

April 2025

Tickets resolved

Average CSAT

Thatcher Foster

VP, Client Solutions at Bilt

"Working with Decagon was like hiring 65 agents overnight. We get 60k tickets per month. 70% of those are being handled by Decagon’s AI agents. Our monthly savings is hundreds of thousands of dollars. Our agent teams became much stronger, the ones we retain are real product experts.”