Reimagine your customer service with conversational AI.
Core AI Agent
The Brain that handles all Enterprise logic.
Routing
Intelligently route and escalate inquiries to the appropriate channels.
Agent Assist
Real-time copilot for human agents during customer interactions.
Admin Dashboard
Proactively extract insights and patterns across your customer interactions and suggest improvements.
QA Interface
Review and provide feedback on conversations handled by both AI and human agents.
The AI Agent Engine
At Decagon, we've built the most comprehensive AI agent platform to enable the future of intelligent, context-aware, and seamless customer support.
We center our vision around the AI Agent Engine — a data flywheel designed to transform how customer support is delivered.
Do AI the right way with accuracy and empathy.
Enterprise-grade quality and accuracy. Build with the most accurate AI agents and the most robust guardrails.
Unify your channels. With a generative AI approach, you can consolidate your logic across all channels, including chat, SMS, email, and voice.
24/7 availability in any language. Instantly unlock infinite scale for your customer support with AI that will respond immediately in any language.
Fetching rules and knowledge
The Voice of your Customer
Conversational AI agents should not be black boxes.
See how your AI is making decisions. Gain perfect visibility into your AI's behavior and the steps it takes to look up data, takes actions, and generate responses. True AI-powered customer service should feel very intuitive and transparent.
Build your business logic into the AI. With Decagon, your customer support team's workflows, instructions, and feedback can be ingested intuitively with natural language.
Use AI to analyze your customer conversations. Realize the full value of what your customers are saying by identifying themes, find anomalies, and answering questions about your business. Harmonize your customer support and product teams.
Husam Najib
VP, Customer Support
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer Decagon and they delivered."
Move on from chatbots and adopt true AI agents.
Dynamic personalized answers. Go beyond scripted Q&A and deliver context-aware answers with conversational AI that are tailored to the customer's query. Combine your brand with unstructured knowledge and real-time data sources to deliver the best answers.
Continuous learning. Decagon's AI agents learn from every customer support interaction and are always improving. You'll get proactive suggestions for how to improve knowledge, workflows, and customer experience.
Take actions in realtime. Decagon leverages LLMs to take actions in real-time, such as creating tickets, updating knowledge bases, and more. Deliver the best customer service by solving the customer's root issue.
Hi, I was expecting 5x points on my card for my last transaction, but only got 3x.
Hey Rachel, thanks for reaching out! I see that your last transaction was a dining purchase, which qualifies for 5x points, but only for Platinum Status Tier members.
You are currently in the Gold Status Tier, which means you earn 3x points on dining transactions.
Ok, how do I get to the next tier?
Sarah Vanden Broek
Senior Manager, CX Operations
Strategy & AI
"Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time."
Built for safety and scale.
Chosen by the best. World-class companies have compared Decagon extensively to human agents and other options, and choose us for our ability to deliver results.
Prioritize security and privacy. We have the highest security standards in the industry, ensuring your data stays with you.
Turn your customer service into a differentiator. With AI, your support operation will transform your business by delivering a customer experience that was just impossible before.
Thatcher Foster
VP, Client Solutions at Bilt
"Working with Decagon was like hiring 65 agents overnight. We get 60k tickets per month. 70% of those are being handled by Decagon’s AI agents. Our monthly savings is hundreds of thousands of dollars. Our agent teams became much stronger, the ones we retain are real product experts.”
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The future of customer experience
starts here.
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