Financial Services
Turn every financial moment into trust
From fraud disputes to account access, Decagon delivers clarity and confidence when customers need it most.
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Account access & authentication
Verify identity against core banking systems, unlock accounts, and reset credentials.
Transaction disputes & fraud
Investigate disputed charges, apply liability rules, and file or resolve fraud claims directly against card processor systems.
Card & account servicing
Activate and replace cards, adjust limits, and update account details, then confirm the change back to the customer in real time.
For consumer bankers
Resolve account issues, transactions, and disputes that drive your contact center volume, at any scale.
Collections & recovery
Send payment reminders, negotiate plans, and route hardship cases to the right relief program without escalation.
Application status & underwriting
Pull application and underwriting status from loan origination systems to answer approval questions in seconds.
Payments & payoff
Process one-time payments, set up autopay, and calculate payoff amounts against live loan balances.
For lenders
Guide every borrower through approvals, payments, and payoff with real-time answers from live loan data.
Transfers & beneficiaries
Initiate transfers, update beneficiaries, and process distributions directly against custodial systems.
Portfolio & performance questions
Answer balance, performance, and holdings questions using live portfolio data, with the context of a dedicated advisor.
Onboarding & account opening
Guide new clients through account opening, document collection, and funding without a single phone call.
For wealth managers
Deliver the portfolio, transfer, and planning support clients expect, from onboarding to every request after.
Built for the surge
Decagon agents scale seamlessly during outage and breach spikes, with fine-tuned intelligence that keeps quality high.
Guardrails you can trust
Layered guardrails and Watchtower monitor every conversation in real time, catching regulatory cases before they escalate.
Beyond support, into revenue
Proactive agents extend Decagon past resolution into collections, card sales, and loan pre-approvals that drive revenue.
CCaaS platforms
Connect to Genesys, Five9, Amazon Connect, and Talkdesk to deploy across voice and chat.
CRM & case management
Sync with Salesforce and Microsoft Dynamics to keep case history in one place.
Core banking & loan systems
Read and write bidirectionally to core banking systems like FIS, Fiserv, Jack Henry, and nCino.
Identity verification & KYC
Verify identity through Plaid, Socure, and Alloy before unlocking sensitive actions.
Credit & underwriting data
Pull live credit data from Experian, Equifax, and TransUnion for faster approvals.
Payments & card processing
Connect to Marqeta and Galileo to manage disputes, limits, and activations.
The AI concierge for every customer.