Deliver care, clarity, and connection at scale
Automate support, personalize journeys, and deepen member loyalty without increasing headcount.
Decagon's accuracy is mindblowing. We have a pretty complex case categorization scheme. Their email bot learned it and started categorizing tickets with near perfect accuracy literally overnight.
"I appreciate Decagon’s speed and level of execution in our interactions. The team is why I would recommend Decagon. Our company requires technical and emotional connection to customers and the Decagon team understood that nuance to deliver a great experience".
“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”
How Decagon transforms CX for health & wellness
Streamline support with always-on automation
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See every journey, understand every need
Grow revenue by supporting wellness goals
AI agents for concierge customer experience
Build
Decagon connects seamlessly with your support stack, including Zendesk, Salesforce, and internal tools, to take real-time actions and resolve complex customer issues across all channels.
Optimize
Whether you're optimizing deflection or improving tone, Decagon gives you the tools to iterate quickly and confidently.
Scale
Our platform continuously learns from every interaction to drive better outcomes over time.
