Offer support as premium as your content
Resolve user issues instantly, reduce churn, and personalize engagement across every platform and plan.
“With Decagon’s AI agents, we’ve shortened our time-to-resolution rate, raised and maintained a high CSAT and deflection rate, and are proactively engaging our most valuable readers and publishers. Decagon has significantly enhanced our approach to support by automating routine tasks, allowing our support agents to dedicate more time to initiatives for writers and creators that benefit from a personal touch. As a result, we’re able to deliver an even higher level of service to publishers and their subscribers.”
"Creators are extremely weary of AI and have little patience for bots. Decagon has delivered an AI solution that has exceeded our expectations and those of our content creators, particularly by being very human-like and conversational. We are now fully resolving over 70% of incoming tickets, and Decagon's solution is effectively a high-functioning agent that gives personalized responses instantly and is always online. We're excited to continue working with them as we scale our business."
How Decagon transforms CX for media
From password resets to playback issues—without the wait times
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Keep users engaged and retained
Never fly blind on support quality
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AI agents for concierge customer experience
Build
Decagon connects seamlessly with your support stack, including Zendesk, Salesforce, and internal tools, to take real-time actions and resolve complex customer issues across all channels.
Optimize
Whether you're optimizing deflection or improving tone, Decagon gives you the tools to iterate quickly and confidently.
Scale
Our platform continuously learns from every interaction to drive better outcomes over time.
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