Power smarter support for a connected world
Resolve account issues instantly, drive plan upgrades, and keep customers connected— without long hold times or rigid flows.
"We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards."
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
How Decagon transforms CX for telecommunications
Resolve high-volume support issues in seconds
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Drive upgrades and retention with personalized offers
See what your customers are saying and act faster
AI agents for concierge customer experience
Build
Decagon connects seamlessly with your support stack, including Zendesk, Salesforce, and internal tools, to take real-time actions and resolve complex customer issues across all channels.
Optimize
Whether you're optimizing deflection or improving tone, Decagon gives you the tools to iterate quickly and confidently.
Scale
Our platform continuously learns from every interaction to drive better outcomes over time.
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