Redefine customer experience with AI agents

The conversational AI platform to build, optimize, and scale AI agents. Deliver the always-on concierge experience your customers deserve.

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"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."

Husam Najib

VP, Customer Support

32%

increase in deflection

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"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"

Thatcher Foster

VP, Client Solutions

70%

resolution rate

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“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”

Sarah Vanden Broek

Senior Manager, CX Operations Strategy & AI

95%

cost reduction

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Agent Operating Procedures (AOPs)

No more rigid systems that require slow and costly professional services to build and maintain. Use natural language instructions that compile into code to dynamically handle complex, real-world situations.

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The best of both

AOPs combine the power and flexibility of natural language instructions with the precision and rigor of code to reliably scale AI agents.

Natural language instructions

CX operators quickly architect and iterate on AI logic, similar to how they’d teach humans Standard Operating Procedures (SOPs).

Control over core code

Technical teams retain control over guardrail enforcement and connections with internal systems to pull data or take action.

True omnichannel support

Decagon provides one centralized AI engine to auto-resolve issues at any time, in every language, and across every channel. Say goodbye to stitched-together point solutions with siloed and disjointed logic.

Chat

Voice

SMS

Custom surfaces via API

Speed