AI customer support agents for the enterprise.

Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

🎉Announcing our $65m Series B!Announcing our $65m Series B from Bain + Elad Gil!

Fetching rules and knowledge

About

Your complete solution for the AI era.
Faster. Cheaper. Smarter.

Always Online
Fully Generative
Constantly Learning

Auto-resolve Issues

Generate personalized responses, resolve complex issues, and take actions for customers in all channels.

Hi, I was expecting 5x points on my card for my last transaction, but only got 3x.

Hey Rachel, thanks for reaching out! I see that your last transaction was a dining purchase, which qualifies for 5x points, but only for Platinum Status Tier members.

You are currently in the Gold Status Tier, which means you currently earn 3x points on dining transactions.

Adjust tone

Ok, how do I get to the next tier?

Seamless Integrations & Workflows

Zero-lift integrations with your existing knowledge, tools, data sources, and workflows. Build your AI without needing old-fashioned decision trees and canned responses.

Agent Assistance

Supercharge your team with an AI copilot that will do the heavy lifting on mundane tasks and continuously learn from agents.

AI-powered Insights

Identify themes, find anomalies, and unlock your own analyses over your valuable conversations.

Shipping

Why us?

Unlike any product
you've used before.

Powerful Analytics
No Engineering Lift
It Just Works

Instant ROI on the metrics that matter

Turn your support operation into a growth driver and scale revenue without scaling headcount.

May 2025

Tickets resolved

Average CSAT

"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business."

Thatcher Foster
VP Client Solutions at Bilt

Decagon is trusted by industry leaders