Redefine customer experience with AI agents.

Decagon is the conversational AI platform that transforms customer interactions with AI agents. Seamlessly build, manage, and scale AI agents with Agent Operating Procedures (AOPs).

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About

Your customer experience solution for the AI era. Faster. Cheaper. Smarter.

Always online

Fully generative

Constantly learning

Auto-resolve issues

Personalized conversations with your customers over chat, email, or calls. Resolve complex issues by taking action.

Hi, I was expecting 5x points on my card for my last transaction, but only got 3x.

Hey Rachel, thanks for reaching out! I see that your last transaction was a dining purchase, which qualifies for 5x points, but only for Platinum Status Tier members.

You are currently in the Gold Status Tier, which means you earn 3x points on dining transactions.

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Professional

Ok, how do I get to the next tier?

Seamless integrations & workflows

Zero-lift integrations with your existing knowledge, tools, data sources, and workflows. Build your AI without needing old-fashioned decision trees and canned responses.

Agent assistance

Supercharge your team with an AI copilot that will do the heavy lifting on mundane tasks and continuously learn from agents.

AI-powered insights

Identify themes, find anomalies, and unlock valuable insights across all your conversations.

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The purpose-built AI-native solution for customer experience.

Powerful analytics

No engineering lift

It just works

Instant ROI on the metrics that matter

Turn your support operation into a growth driver and scale revenue without scaling headcount.

March 2026

Tickets resolved

Average CSAT

"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business."

Thatcher Foster

VP Client Solutions at Bilt

"Decagon is the reason we can maintain operational excellence in customer support as our user base grows rapidly. It provides extremely accurate and nuanced answers and is easily trained to keep up with our rapidly changing product, mitigating the need to add dozens of support headcount. Compared to other solutions, Decagon is in a league of its own."

Ethan Yu

COO at Motion

"With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference."

Ian Riggins

Senior Ops Manager at Duolingo

Industry leaders choose Decagon to redefine customer experience with AI agents.