Customer stories
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Chime scales member support with AI-powered automation — delivering efficiency and a stronger customer experience
70%
chat and voice resolution
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
From compliance to confidence: Valon’s AI transformation
50%+
deflection on voice
“Decagon showed us that speed and compliance don’t have to be at odds. They navigated the regulatory challenges of mortgage servicing while keeping up with Valon’s pace of innovation, driving higher deflection and sustaining a great customer experience.”
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How Hunter Douglas is turning AI-powered conversations into revenue across their brands
1M
revenue from fully AI-handled conversations
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
How ClassPass embraces AI across the entire customer stack
95%
cost reduction
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
How Rippling supports many user types with Decagon
32%
increase in deflection
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
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The AI concierge for every customer.