Noom partnered with Decagon to modernize and scale its customer support experience. By migrating off a first-generation, workflow-driven platform, Noom gained the flexibility needed to handle a significant surge in volume at the start of the year—without compromising service quality. Within just 30 days, support deflection improved from 59% to 68%, driving greater efficiency and satisfaction. This collaboration marks the beginning of a broader vision: delivering a seamless, concierge-style experience for every Noom customer.