Powering concierge experiences for the world’s leading enterprises.
See how leading brands go beyond traditional support with an AI concierge that delivers trusted, personalized experiences across the entire customer lifecycle.
Testing & QA
Build reliable AI agents that you can trust at scale
Testing and evaluation tools to validate agent behavior, spot risks, and optimize performance
Decagon’s integrated testing suite helps teams validate agent behavior before deploying to production and for every subsequent logic update.
With built-in unit tests, integration checks, and scalable simulations, you catch hallucinations, logic breaks, and tone mismatches early, so your agents stay reliable, on-brand, and customer-ready.
Decagon’s integrated testing suite helps teams validate agent behavior before deploying to production and for every subsequent logic update.
With built-in unit tests, integration checks, and scalable simulations, you catch hallucinations, logic breaks, and tone mismatches early, so your agents stay reliable, on-brand, and customer-ready.
Features
Validate agent behavior before reaching production
Unit testing
Write tests to verify that agents respond accurately, follow policies, and reflect your brand tone, ensuring every response meets your company’s standards.
Integration checks
Confirm that your agent reliably triggers the right actions, uses correct data and tools, and follows business logic, even in your most complex workflows.
Evaluation model rationale
Double-click to inspect the evaluation model’s rationale and see exactly why a test passed or failed
Validate agent behavior before reaching production
Maintain consistency throughout the agent lifecycle
Scalable simulations
Automatically generate conversations modeled on your customer personas and evaluate agent performance across realistic tones, intents, and scenarios.
Actionable improvements
Quickly understand root causes of issues and refine workflows with tailored suggestions using a built-in AI chat assistant.
Scheduled testing runs
Set up recurring simulations that automatically validate behavior over time, so you can continuously monitor changes and catch issues before they impact customers.
Maintain consistency throughout the agent lifecycle
Ensure high performance at enterprise scale
Omnichannel support
Model full-length, multi-step interactions like billing disputes, order returns, or reservation bookings to ensure agents handle real-world scenarios across both Chat and Voice.
Observability and tracing
Trace and audit every decision an agent makes step-by-step. With full transparency into the AOP execution path, you can pinpoint and resolve issues faster.
Automated alerting
Trigger alerts to tools like PagerDuty when key performance metrics fall outside defined ranges, so teams can respond quickly before customers are impacted.
Ensure high performance at enterprise scale
See what’s possible
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With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
The AI concierge for every customer.