Powering concierge experiences for the world’s leading enterprises.
See how leading brands go beyond traditional support with an AI concierge that delivers trusted, personalized experiences across the entire customer lifecycle.
Suggestions
Automatically identify and fill gaps in your knowledge base
AI-powered insights that uncover content gaps and generate new articles to keep your agent up to date.
Suggestions identify where your AI agent falls short in support conversations, turning those moments into actionable improvements.
It automatically detects knowledge gaps and generates content drafts based on how your best human agents resolved those same issues, so your help center stays ahead of customer needs.
Suggestions identify where your AI agent falls short in support conversations, turning those moments into actionable improvements.
It automatically detects knowledge gaps and generates content drafts based on how your best human agents resolved those same issues, so your help center stays ahead of customer needs.
Features
Uncover and prioritize gaps in your knowledge base
Knowledge gap analysis
Identify the areas where your AI agent falls short, with conversation-driven insights that highlight missing or outdated knowledge.
Ranked coverage impact
Prioritize the gaps that affect the largest share of conversations, so you focus on the highest-impact fixes first.
Fast, digestible summaries
Access concise, clear descriptions for each gap, so your team can immediately see what’s missing and why it matters.
Uncover and prioritize gaps in your knowledge base
Generate accurate support content from proven human resolutions
Automated article generation
Leverage real-world resolutions from your human agents to generate new content that reflects how issues were actually solved— not guesswork.
Topic-based clustering
Review drafts grouped by topic (e.g., billing, application issues) and clustered by relevance, making it easy to navigate and take action.
Flexible publishing controls
Keep your team in control of what goes live, while Suggestions handles the heavy lifting of drafting content grounded in your customers’ actual needs.
Generate accurate support content from proven human resolutions
Keep your knowledge base fresh without the manual lift
Automatic monthly updates
Access new suggestions every month to ensure your documentation evolves with product changes and shifting customer behavior.
CSV exports for analysis
Export all generated drafts to share with stakeholders, integrate into your content workflows, or feed your analytics pipeline.
Content feedback loops
Transform customer conversation data into strategic guidance for CX, content, and operations teams alike.
Keep your knowledge base fresh without the manual lift
See what’s possible
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With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
The AI concierge for every customer.