Automatically identify and fill gaps into every customer conversation.
AI-powered insights that uncover content gaps and generate new articles to keep your agent up to date.
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Suggestions identify where your AI agent falls short in support conversations, turning those moments into actionable improvements.
It automatically detects knowledge gaps and generates content drafts based on how your best human agents resolved those same issues, so your help center stays ahead of customer needs.
Uncover and prioritize gaps in your knowledge base
Knowledge gap analysis
Identify the areas where your AI agent falls short, with conversation-driven insights that highlight missing or outdated knowledge.
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Ranked coverage impact
Prioritize the gaps that affect the largest share of conversations, so you focus on the highest-impact fixes first.
Fast, digestible summaries
Access concise, clear descriptions for each gap, so your team can immediately see what’s missing and why it matters.
Generate accurate support content from proven human resolutions
Automated article generation
Leverage real-world resolutions from your human agents to generate new content that reflects how issues were actually solved— not guesswork.
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Topic-based clustering
Review drafts grouped by topic (e.g., billing, application issues) and clustered by relevance, making it easy to navigate and take action.
Flexible publishing controls
Keep your team in control of what goes live, while Suggestions handles the heavy lifting of drafting content grounded in your customers’ actual needs.
Keep your knowledge base fresh without the manual lift
Automatic monthly updates
Access new suggestions every month to ensure your documentation evolves with product changes and shifting customer behavior.
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CSV exports for analysis
Export all generated drafts to share with stakeholders, integrate into your content workflows, or feed your analytics pipeline.
Content feedback loops
Transform customer conversation data into strategic guidance for CX, content, and operations teams alike.
Bring agility to your enterprise
Explore how the world’s leading enterprises use Decagon to achieve exceptional results.
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
32%
increase in deflection
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"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"
75%
resolution rate
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“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”
95%
cost reduction
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