Spring 2026 release
Proactive Agents
Decagon’s AI concierge remembers every customer, understands their needs, and takes action at the right moment.
https://storage.googleapis.com/decagon-public-assets/marketing/proactive_agents.mp4
A new set of capabilities powering the AI concierge
User Memory
Maintain customer context across sessions, complementing your systems of record with data portability and control.
Outbound Voice
Initiate intelligent, on-brand calls that reliably reach customers at the right moments throughout their journey.
Agent Workbench
Troubleshoot and optimize AOP workflows with a built-in assistant that surfaces root causes and recommends fixes.
User Memory
Deliver personalized experiences to every customer
Continuity across conversations
Carry conversation history across sessions to pick up where you left off and make proactive recommendations based on customer signals.
User-specific insights
Gain a unified view of a customer’s past interactions that reveal opportunities to elevate support quality and build lasting loyalty.
Enterprise-grade governance
Complement your systems of record with full data portability, while retaining granular control over what context is stored and how it’s used.
https://storage.googleapis.com/decagon-public-assets/marketing/assets/Away%20Video.mp4
Outbound Voice
Build stronger relationships with proactive engagement
AOPs at the core
Define flexible outbound logic using Agent Operating Procedures (AOPs), with analytics to measure what’s working.
Call handling intelligence
Ensure your messages are successfully delivered as the agent navigates callbacks, voicemails, and robocall screeners.
Personalized interactions
Capture customer intent and outcomes to deliver tailored follow-ups and inform next-best-action.
https://storage.googleapis.com/decagon-public-assets/marketing/assets/Hertz%20Video.mp4
Agent Workbench
Debug agent workflows faster with an AI chat assistant
Faster root cause diagnosis
Identify root causes of agent issues without waiting on engineering.
Agent behavior transparency
Get clear explanations of decisions, grounded in context from the agent’s logs, reasoning, and conversation history.
Actionable guidance
Take steps to refine workflows with suggestions tailored to your issues.
