Decagon Dialogues
September 24th
San Francisco, CA
Join us for an action-packed afternoon where we’ll unveil exciting product updates, showcase how leading teams are using Decagon to elevate customer experience, and look ahead with industry visionaries shaping the future of AI. You won’t want to miss this high-energy, high-impact conversation, followed by happy hour.
Request your seat
Featured speakers
Schedule
2:30 PM
Doors open
Settle in and connect with fellow attendees.
3:00 PM
Welcome & opening remarks
Jesse will share key highlights from 2025, showcase our latest product innovations, and reveal what’s coming next as we redefine AI-powered customer experiences.
Jesse Zhang
Decagon Co-founder and CEO
3:10 PM
Product in action: Live demos
Get an inside look at what we’ve been building and what’s about to launch. The Decagon product team will demo powerful new features, showcase real-world customer magic, and unveil the latest evolution of Decagon Voice.
Max Lowenthal
Director, Agent Product Manager at Decagon
Bihan Jiang
Product Lead at Decagon
3:20 PM
The power of voice in customer experience
Chime’s CXO will share their experience using Decagon’s Voice AI to deliver fast, effortless, and connected support - combining innovation with trust to create natural, personalized, and member-first experiences at scale.
Janelle Sallenave
Chief Experience Officer at Chime
Jesse Zhang
Decagon Co-founder and CEO
3:35 PM
Customer innovation in action
Hear directly from leading teams using Decagon to create world-class, concierge-level customer experiences and how they're scaling with intelligent automation.
Kat Xiao
Agent Product Manager at Decagon
Shan Hu
Head of Global Operations at Faire
3:50 PM
The future of AI agents
Two visionary builders. One conversation about what’s next. Jesse and Mike will explore where intelligent agents are headed, what it takes to build products that matter, and how to stay ahead in the next era of AI.
Jesse Zhang
Co-founder and CEO at Decagon
Mike Krieger
Chief Product Officer at Anthropic
4:20 PM
Happy hour & hands-on demos
Unwind, connect, and explore. Grab a drink, get hands-on with the latest product features, and connect with industry peers.
The venue
Shack 15 at the Embarcadero
Location
1 Ferry Building
Suite 201, San Francisco, CA 94133
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