Introducing Voice 3, our most advanced voice agent yet.
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MISSIONS

Own customer outcomes end-to-end

Long-horizon agents that orchestrate work across people and systems until the job is done.

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INTRODUCING

Missions

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With Missions, teams own customer journeys from first contact to final outcome. They coordinate the agent across systems, monitor status updates, and engage multiple people as needed to move the work forward over days or weeks.


Missions are built for iteration from the start. Because they run directly on AOPs, teams keep full ownership and visibility into every decision, with an automated way to optimize each step.

With Missions, teams own customer journeys from first contact to final outcome. They coordinate the agent across systems, monitor status updates, and engage multiple people as needed to move the work forward over days or weeks.


Missions are built for iteration from the start. Because they run directly on AOPs, teams keep full ownership and visibility into every decision, with an automated way to optimize each step.

Features

Intelligent orchestration for long-horizon tasks

Multi-step coordination

Navigate multiple touchpoints over days, weeks, or months, to achieve any desired outcome.

Multi-persona engagement

Connect threads seamlessly across multiple people, engaging each via the most relevant channel.

Browser actions

Take action in back-end systems to move processes forward when tasks need online completion.

Intelligent orchestration for long-horizon tasks

Ensure the best next step, every time

Case-by-case context

Inform the next step of each Mission with dynamic context on the agent's progress.

User memory

Personalize every touchpoint with user context and preferences.

Adaptive planning

Keep the agent on track when things change, rechecking for updates and adapting the plan as needed.

Ensure the best next step, every time

Designed for continuous improvement

Mission AOPs

Build and refine each Mission in natural language, connected directly to your existing tools and agent logic.

Duet

Accelerate Mission builds, optimization, and analysis by asking Duet to take action on your behalf.

Autopilot

Automatically improve the entire customer journey to optimize every outcome.

Designed for continuous improvement

Powering concierge experiences for the world’s leading enterprises.

See how leading brands go beyond traditional support with an AI concierge that delivers trusted, personalized experiences across the entire customer lifecycle.

See all customer stories

With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.

Janelle Sallenave
Chief Operating Officer

With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.

Ian Riggins
Senior Operations Manager

With outbound voice, Decagon gave us a way to shift from reactive support to proactive outreach, while empowering our team to focus on the customer interactions where the human touch matters most. The team worked side by side with ours every step of the way, and the process was super seamless. We went live in just 6 weeks.

Vikram Rajagopalan
VP of Customer Experience

The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.

Charmaine Vallance-Poole
Global Customer Experience Director

⁨The AI concierge for every customer.

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