Duet
Put agent building on autopilot
The AI partner that enables teams to build self-improving AI agents.
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Duet is your agent building partner, distilling best practices from hundreds of deployments and putting that expertise in your hands.
As conversations reveal gaps and new opportunities, Duet automatically iterates on your agent, from the first launch through every improvement after.
Duet is your agent building partner, distilling best practices from hundreds of deployments and putting that expertise in your hands.
As conversations reveal gaps and new opportunities, Duet automatically iterates on your agent, from the first launch through every improvement after.
Duet Autopilot
Automate agent improvement
Autopilot converts production signals into informed agent updates.
Validate every update
An automated testing loop iterates on updates until tests pass.
Ensure enterprise governance
Every update is staged for human review with a health report that gives complete traceability.
Features
Build with Duet to launch better agents faster
Automated AOP generation
Analyze past customer interactions to automatically generate Agent Operating Procedures (AOPs) rooted in actual customer needs.
Proactive gap detection
Identify gaps in your AOPs, guardrails, and entry criteria before they reach customers and impact resolution rates.
Conversational design best practices
Validate AOPs against proven conversational design principles, so every conversation is consistent and on-brand.
Build with Duet to launch better agents faster
Optimize with Duet to learn from every interaction
Comprehensive simulations
Automatically generate tests tailored to your agent's workflows, stress-testing edge cases and unexpected tool outputs before they reach production.
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Real-time tracing and explanations
Surface exactly what's failing and why, with clear next steps so your team can diagnose issues and ship fixes faster than manual analysis alone.
Human QA insights
Incorporate human QA feedback into a continuous improvement loop, allowing teams to validate fixes and close gaps faster with every review cycle.
Optimize with Duet to learn from every interaction
Scale with Duet to act on the biggest improvements
Custom reporting and trend detection
Generate tailored reports that highlight patterns in customer behavior, recurring issues, and opportunities to improve workflows and resolution rates.
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Deep visibility into Voice of Customer
Analyze live conversations to surface the trends, intents, and pain points that matter most to your customers and your business.
Actions to accelerate hillclimbing
Identify which intents are dragging performance, and get targeted recommendations to drive improvements faster.
Scale with Duet to act on the biggest improvements
Hear from our customers
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Instant, measurable ROI on the metrics that matter most.
Trusted by the world's leading enterprises across all industries and use cases.
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We have VPs going directly into Duet themselves to pressure-test their ideas - asking whether a proposed solution is actually going to move the line. We've never had that kind of insight before.
85%
deflection rate
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We work with Duet to quickly check best-practice building and evaluate a process's effectiveness before we go live. It can instantly analyze how all the pieces fit together.
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100%
CX teams build with Duet
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Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
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The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
The AI concierge for every customer.