Decagon raises $250M at a $4.5B valuation.
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AI and the next generation of customer experience
Why exceptional service is the new brand differentiator as AI reshapes consumer expectations.
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Product
Power customer-centric decisions with intent tags
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─ Feb 18, 2026
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AI agents are never done: The new build-vs-buy calculus
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─ Feb 12, 2026
Will AI replace call center agents?
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─ Dec 29, 2025
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Introducing Templates: Launch faster with proven use cases for AOPs, tools, and Watchtower
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─ Feb 02, 2026
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Decagon’s $250 million commitment to the AI concierge future
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─ Jan 27, 2026
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Defining success in the age of AI agents
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─ Jan 23, 2026
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The QA breakthrough: Watchtower turns every support interaction into actionable intelligence
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─ Jan 21, 2026
eBook
The 10 principles of a production-grade voice AI agent
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─ Jan 15, 2026
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Climb higher: Introducing Diagnostic Tools for faster agent iteration
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─ Jan 14, 2026
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Always-on agents for the holiday season and beyond
Written by Hao Liu
─ Jan 09, 2026
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Trace View: AI agents shouldn’t be black boxes
Written by Cynthia Chen
─ Dec 12, 2025
Company
Culture as infrastructure: Why I joined Decagon
Written by Chloe Mark
─ Dec 11, 2025
Technology & Research
May I ask who’s calling? How Decagon handles the challenge of voice authentication
Written by Ben Draffin
─ Dec 04, 2025
Feature
At Decagon, we don’t rely on a single, monolithic model to power our agents.
Technology & Research
Engineering fast, performant AI agents through fine-tuning
Written by Max Lu
─ Nov 20, 2025
Company
From consulting to building AI agents: Why I joined Decagon
Written by Tara Roudi
─ Nov 14, 2025
Technology & Research
How Decagon shipped real-time voice AI on Modal
Written by The Modal Team
─ Nov 05, 2025
Company
Connecting the world: Deutsche Telekom chooses Decagon to power concierge customer experiences
Written by Jesse Zhang
─ Nov 11, 2025
Product
Introducing Agent Versioning: engineering-grade governance for AI agents
Written by Bihan Jiang
─ Nov 05, 2025
Company
Decagon arrives in London
Written by Jesse Zhang
─ Nov 04, 2025
Product
From support to growth: The next evolution of AI agents
Written by Sheryl Li
─ Oct 30, 2025
Product
The case for a unified, transparent platform in conversational AI
Written by Nick Bryan
─ Oct 22, 2025
Feature
Speech-to-speech models represent a remarkable technical achievement, but their current limitations become clear in enterprise settings.
Company
Why speech-to-speech models aren’t ready for the enterprise (yet)
Written by Dennis Cui
─ Oct 16, 2025
Product
Simulations: How AI agents get tested and trusted
Written by Bihan Jiang
─ Sep 23, 2025
Product
AOP Copilot: Your AI assistant for building and optimizing AOPs
Written by Cynthia Chen
─ Sep 23, 2025
Product
Decagon University: Preparing CX teams to lead in the AI era
Written by Perry Ha
─ Sep 23, 2025
Product
Decagon Voice 2.0: Faster, smarter, and ready to call
Written by Ashwin Sreenivas
─ Sep 23, 2025
Company
Introducing the next generation of Decagon Voice and Decagon University
Written by Jesse Zhang
─ Sep 23, 2025
Technology & Research
The AI opportunity ahead: Insights from our report with The Harris Poll
Written by Nick Bryan
─ Aug 26, 2025
Report
AI and the next generation of customer experience
Written by Nick Bryan
─ Aug 26, 2025
Industry
Converting stress into relief with AI agents for travel and hospitality
Written by Sambhav Jain
─ Aug 19, 2025
Industry
From WISMO to upsells: How retail brands are using AI agents
Written by Matt Savage
─ Aug 05, 2025
Feature
Learn how Decagon designs guardrails that ensure agents reflect brand values, speak accurately, and operate safely.
Technology & Research
Designing layered guardrails for reliable AI agents
Written by Sangwoo Bae
─ Jul 29, 2025
Product
The future of AI agents is test-driven
Written by Sophia Song
─ Jul 23, 2025
Product
Ask AI: A cornerstone for your product insights
Written by Bihan Jiang
─ Jul 16, 2025
Company
Decagon expands to New York City
Written by Jacob Arnall
─ Jul 14, 2025
Feature
Decagon's evaluation engine enables us to build agents that earn customer trust and drive real results.
Technology & Research
The evaluation engine behind Decagon’s AI agents
Written by Max Lu
─ Jul 06, 2025
Product
Watchtower: Always-on QA for every conversation
Written by Bihan Jiang
─ Jun 25, 2025
Product
Introducing Decagon’s experimentation & A/B testing suite
Written by Jesse Zhang
─ Jun 24, 2025
Company
Decagon raises $131M series C at $1.5B
Written by Jesse Zhang
─ Jun 22, 2025
Product
Introducing the Agent Engineer: Where AI meets real-world impact
Written by Amy Jin
─ Jun 05, 2025
Product
What great self-serve actually looks like: An Agent Product Manager’s perspective
Written by Katherine Xiao
─ May 04, 2025
Product
Build or buy? Navigating AI support agents across voice, chat, and email
Written by Breuer Bass
─ Apr 28, 2025
Product
What it’s like to build AI agents at Decagon
Written by Max Lowenthal
─ Apr 15, 2025
Product
Why Decagon built Agent Operating Procedures
Written by Bihan Jiang
─ Apr 08, 2025
Product
Agent Operating Procedures: Decagon’s approach to AI agents for CX
Written by Jesse Zhang
─ Apr 08, 2025
Product
Decagon Voice
Written by Decagon and ElevenLabs
─
Product
Product + Support
Written by Bihan Jiang
─ Jan 04, 2024
Product
Pricing AI Agents
Written by Bihan Jiang
─ Dec 10, 2024
Product
Why I Joined Decagon
Written by
─ Dec 03, 2024
Product
Transparent AI
Written by Kaylee George
─ Dec 02, 2024
Industry
AI Agents for Fintech
Written by Kaylee George
─ Nov 29, 2024
Product
The AI Agent Engine
Written by Bihan Jiang
─ Nov 20, 2024
Product
Your Silent Churn
Written by Kaylee George
─ Nov 18, 2024
Company
OpenAI Partnership
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Company
Anthropic Partnership
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Company
Decagon's Series B
Written by Jesse Zhang
─ Oct 14, 2024
Product
Guide to AI Agents
Written by Jesse Zhang
─ Aug 06, 2024
Company
Decagon's Series A
Written by
─ Jun 17, 2024
Product
3 Criteria for Agents
Written by Jesse Zhang
─ Sep 01, 2024
Blog
Product
Power customer-centric decisions with intent tags
Industry
AI agents are never done: The new build-vs-buy calculus
Product
Introducing Templates: Launch faster with proven use cases for AOPs, tools, and Watchtower
Company
Decagon’s $250 million commitment to the AI concierge future
Company
Defining success in the age of AI agents
Product
The QA breakthrough: Watchtower turns every support interaction into actionable intelligence
Product
Climb higher: Introducing Diagnostic Tools for faster agent iteration
Technology & Research
Always-on agents for the holiday season and beyond
Product
Trace View: AI agents shouldn’t be black boxes
Company
Culture as infrastructure: Why I joined Decagon
Technology & Research
May I ask who’s calling? How Decagon handles the challenge of voice authentication
Technology & Research
Engineering fast, performant AI agents through fine-tuning
Company
From consulting to building AI agents: Why I joined Decagon
Technology & Research
How Decagon shipped real-time voice AI on Modal
Company
Connecting the world: Deutsche Telekom chooses Decagon to power concierge customer experiences
Product
Introducing Agent Versioning: engineering-grade governance for AI agents
Company
Decagon arrives in London
Product
From support to growth: The next evolution of AI agents
Product
The case for a unified, transparent platform in conversational AI
Company
Why speech-to-speech models aren’t ready for the enterprise (yet)
Product
Simulations: How AI agents get tested and trusted
Product
AOP Copilot: Your AI assistant for building and optimizing AOPs
Product
Decagon University: Preparing CX teams to lead in the AI era
Product
Decagon Voice 2.0: Faster, smarter, and ready to call
Company
Introducing the next generation of Decagon Voice and Decagon University
Technology & Research
The AI opportunity ahead: Insights from our report with The Harris Poll
Industry
Converting stress into relief with AI agents for travel and hospitality
Industry
From WISMO to upsells: How retail brands are using AI agents
Technology & Research
Designing layered guardrails for reliable AI agents
Product
The future of AI agents is test-driven
Product
Ask AI: A cornerstone for your product insights
Company
Decagon expands to New York City
Technology & Research
The evaluation engine behind Decagon’s AI agents
Product
Watchtower: Always-on QA for every conversation
Product
Introducing Decagon’s experimentation & A/B testing suite
Company
Decagon raises $131M series C at $1.5B
Product
Introducing the Agent Engineer: Where AI meets real-world impact
Product
What great self-serve actually looks like: An Agent Product Manager’s perspective
Product
Build or buy? Navigating AI support agents across voice, chat, and email
Product
What it’s like to build AI agents at Decagon
Product
Why Decagon built Agent Operating Procedures
Product
Agent Operating Procedures: Decagon’s approach to AI agents for CX
Product
Decagon Voice
Product
Product + Support
Product
Pricing AI Agents
Product
Why I Joined Decagon
Product
Transparent AI
Industry
AI Agents for Fintech
Product
The AI Agent Engine
Product
Your Silent Churn
Company
OpenAI Partnership
Company
Anthropic Partnership
Company
Decagon's Series B
Product
Guide to AI Agents
Company
Decagon's Series A
Product
3 Criteria for Agents
Explore more topics
AI agent building
Testing & experimentation
Analytics & VoC
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
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