Telecommunications
Resolve the call, keep the customer
AI agents that handle everything from billing and technical support to retention and win-back campaigns.
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Billing & payments
Explain charges line by line, pull live balance and invoice data, and set up payment plans aligned to your policies.
Technical support
Run guided troubleshooting and book technician appointments when a visit is needed.
Base management & retention
Process plan changes and proactively surface save offers before a cancellation request becomes a lost customer.
For telecom providers
Streamline the billing, technical support, and plan management questions that drive your contact center volume.
Built for carrier scale
Decagon handles millions of calls a day, scaling through billing-cycle spikes and outage surges without dropping quality.
Compliance & safety
Layered guardrails monitor 100% of conversations in real time, with configurable PII redaction and data residency built in.
Multi-lingual, multi-brand
Native support for 70+ languages and the flexibility to run multiple brands, all from a single platform.
CCaaS platforms
Deploy across platforms like Genesys, Cisco UCCE, NICE, Five9, and Amazon Connect.
CRM & case management
Sync with Salesforce and ServiceNow to keep context in one place.
BSS/OSS
Read and write to carrier billing, order management, and provisioning systems.
Network & field service
Pull live outage and line-status feeds and connect to technician dispatch systems.
SIM & identity
Verify identity and trigger SIM activation, swap, and eSIM provisioning.
MCP support
Connect to any internal system, so existing tools plug in without custom integrations.
The AI concierge for every customer.