Insurance
Bring clarity when policyholders need it
Decagon handles every moment that makes or breaks a policyholder’s trust, at any volume.
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First notice of loss
File first notice of loss, verify coverage against policy terms, and schedule inspections with AI handling every step.
Claims status
Pull real-time claim status from policy admin systems to answer “where’s my claim” in seconds.
Billing & policy servicing
Answer billing, coverage, and renewal questions, then process payments directly against the policy record.
For insurance
Resolve the claims, coverage, and policy questions that drive your contact center volume.
Built for the surge
Decagon agents scale seamlessly during CAT-driven claims spikes, with fine-tuned intelligence that keeps quality high.
Grounded in every policy
Every coverage answer stays grounded in the customer’s full policy form, endorsements, and state requirements.
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Retention in addition to resolution
Proactive agents reach customers ahead of renewals and missed payments, keeping policies in force before lapse.
CCaaS platforms
Connect directly to Genesys, Five9, and NICE CXone to deploy voice and chat at scale.
CRM & case management
Sync with Salesforce, Microsoft Dynamics, and ServiceNow to keep case history in one place.
Policy admin & claims
Read and write to policy admin systems like Guidewire, Duck Creek, and Applied Epic.
Document access
Access and update policy documents through OnBase, DocuSign, and SharePoint.
Risk & rating data
Pull data from Verisk, LexisNexis, and ISO to explain pricing and coverage decisions.
Payments & billing
Process premium payments and refunds through platforms like One Inc and ACI Worldwide.
The AI concierge for every customer.