Powering concierge experiences for the world’s leading enterprises.
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Experiments
Optimize customer satisfaction and ship updates confidently
Data-driven experiments to improve AI agent performance and CX metrics
Experiments and A/B testing suite enable teams to take a scientific approach to continuously improving their AI agent.
Whether you’re refining tone, adjusting refund logic, or trialing a new onboarding experience, experimentation makes it safe to test, learn, and iterate without the guesswork.
Features
Separate signal from noise with structured tests
Faster answers to questions
What’s the impact of shorter voice replies on CSAT? How does adjusting an AOP affect deflection? Stop waiting for quarterly updates and start driving continuous improvements.
A/B testing on live traffic
Define your variable and traffic split, then measure results against a stable control group directly in production.
Concurrent, non-overlapping experiments
Run multiple experiments at once while keeping a universal control group. Clean, isolated results make it easy to see what’s working.
Separate signal from noise with structured tests
Measure impact on CSAT, deflection, and more
Statistical rigor made simple
Set your p-value threshold and get clear signals when results are statistically significant— no data science degree required.
Side-by-side metrics
Monitor conversation volume and key metrics across control and variable groups from a single, unified view.
CSAT and deflection over time
See daily performance and longer-term trends in CSAT and deflection to spot meaningful shifts faster.
Measure impact on CSAT, deflection, and more
Launch changes with confidence
Custom traffic allocation
Ramp up gradually or roll back experiments entirely based on real performance data.
Flexible rollout controls
Easily launch full rollouts once an experiment proves successful. Scale winning changes.
Experiment labels
Track experiments with clear status labels: active, inactive, or archived. Quickly surface successful experiments and replicate what works.
Launch changes with confidence
See what’s possible
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With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
“The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.”
1M
revenue from fully AI-handled conversations