Product Overview
The conversational AI platform for concierge customer experiences
Rapidly build, optimize, and scale AI agents.
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Product Overview
AI agents are redefining customer experiences, but most vendors are running the legacy SaaS playbook: a complex SDK, a black-box implementation, and a vendor ticket for every change after.
Decagon takes a fundamentally different approach, empowering every team to rapidly build, optimize, and scale AI agents. Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet, while technical teams retain full visibility and control over guardrails, integrations, and versioning.
AI agents are redefining customer experiences, but most vendors are running the legacy SaaS playbook: a complex SDK, a black-box implementation, and a vendor ticket for every change after.
Decagon takes a fundamentally different approach, empowering every team to rapidly build, optimize, and scale AI agents. Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet, while technical teams retain full visibility and control over guardrails, integrations, and versioning.
A unified platform to deliver concierge customer experiences across every channel.
Platform intelligence tailored to your business
Every Decagon agent is built on a proprietary engine that understands your business and becomes more intelligent with every interaction.
Proprietary models
Deliver the low latency, high accuracy interactions customers expect, powered by a network of frontier and specialized models.
Memory
Maintain customer context across sessions and channels, complementing your systems of record with data portability and control.
Enterprise security
Control what matters to your business with built-in guardrails, secure access, and seamless data management.
Build and iterate on your AI agent faster than ever before.
Duet analyzes customer conversations to identify workflow gaps, and automatically generates, tests, and refines AOPs to improve performance. Days of iteration are compressed into minutes.
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Build your agent quickly and collaboratively
Agent Operating Procedures (AOPs)
Build custom agent logic in natural language, with Duet acting as a thought partner with best practices every step of the way.
Seamless integration
Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.
Guardrails and guidelines
Ensure critical operations like identity verification and refunds are executed securely, reliably, and on-brand with strict controls.
Build your agent quickly and collaboratively
Empower every team to build and iterate without slow implementation cycles, heavy engineering lift, or vendor lock-in.
Optimize performance at every step
Testing and simulations
Evaluate updates to your agent with simulated conversations and unit testing, then monitor performance at scale.
Versioning and experiments
Collaborate across teams, safely roll out new versions, and A/B test workflow updates against real conversations with full impact measurement.
Transparent observability
Trace how and why your AI agent made every decision, from model calls and workflow triggers to the knowledge articles it referenced
Optimize performance at every step
Validate your AI agent with simulated conversations and step-by-step traceability, then version and A/B test to improve quality over time.
Scale outcomes with granular insights
Diagnostic tools
Prioritize high impact improvements to your agent with AI-powered recommendations across your knowledge base, workflow design, and tooling.
Voice of customer
Uncover what customers care about most and where they hit friction, then turn those insights into actionable product roadmap decisions.
Watchtower
Gain 24/7 visibility into customer conversations with always-on monitoring and QA against your custom criteria.
Scale outcomes with granular insights
Leverage critical insights into agent performance and customer needs.
Build once.
Deploy everywhere.
Decagon unifies chat, voice, and email within a single intelligence layer, ensuring customer experiences stay consistent across every channel.
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Transform your support organization into a strategic growth driver
The AI concierge for every customer.