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Decagon Dialogues
DecagonDialogues
October 1San FranciscoIn-person
The conversation starts here. Join the leaders redefining customer experiences and the future of AI in conversations you won’t want to miss.
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Powered by Decagon
Your day, built for you
Chat with our Decagon Dialogues Concierge to request your seat. The agent will get to know your interests, role, and goals so we can create a personalized Dialogues experience tailored to you.
- Register: Start your conversation with our AI concierge. Please use your work email and mobile phone number so we can send you your personalized agenda and event updates.
- Share your preferences: Answer a few quick questions so we can tailor your experience and recommend the most relevant sessions and connections.
- We’ll be in touch: Thanks for registering! We'll review your registration and follow up soon to let you know if we've confirmed your spot.
Speakers
Jesse Zhang
Co-founder & CEO,Decagon
Ashwin Sreenivas
Co-founder & President,Decagon
Eric Phillips
S.V.P. and Chief Digital Officer,Delta Air Lines
Salim Tarazi
Head of Product, Automation and AI,Block
Tara Roudi
Senior Director of Agent PM,Decagon
What you’ll experience
Designed for deeper connections
Keynotes
Hear from the leaders redefining customer experience and AI across industries. From visionary keynotes and compelling customer stories to practical deep dives, every session is designed to leave you with ideas you can put into practice.
The Listening Lounge
Some of the best business insights come from unexpected inspiration. Join curated conversations with artists, athletes, entrepreneurs, designers, and other masters of their craft as they share how to navigate pressure, creativity, leadership, and change.
Natural networking
The most valuable connections happen naturally. Throughout the day, personalized recommendations, coffee breaks, and happy hour create an opportunity to meet peers, and form valuable new relationships. You never know where you’ll find your next best idea.
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Customer Experience
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Product
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AI
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Engineering
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Operations
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Support
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Digital
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Innovation
Customer Experience
Product
AI
Engineering
Operations
Support
Digital
Innovation
Customer Experience
Product
AI
Engineering
Operations
Support
Digital
Innovation
Agenda
Conversations shaping what's next
9:00 - 10:00
Doors and registration open
Doors and registration open
Close out Dialogues with Decagon CEO Jesse Zhang as he reflects on the day's biggest insights and shares his vision for the future of AI, customer experience, and the opportunities ahead.
10:00
Keynote stage
Opening keynote
Opening keynote
Jesse Zhang
Co-founder & CEO,Decagon
Ashwin Sreenivas
Co-founder & President,Decagon
Eric Phillips
S.V.P. and Chief Digital Officer,Delta Air Lines
Kick off the day with Decagon co-founders Jesse Zhang and Ashwin Sreenivas as they share Decagon's vision for the future and the latest product innovations, followed by a conversation with Eric Phillips, Chief Digital Officer at Delta Air Lines, on how AI is transforming the customer experience at one of the world's leading airlines.
11:00
Industry stage
The new concierge: AI’s moment in travel & hospitality
The new concierge: AI’s moment in travel & hospitality
Speaker announcement coming soon!
Finance
Hear how American Airlines and Avis are designing AI-powered journeys that build trust and create loyalty.
11:00
Listening lounge
The art of presence
The art of presence
Speaker announcement coming soon!
Travel & hospitality
Retail
Finance
Tech
Healthcare
Hear how American Airlines and Avis are designing AI-powered journeys that build trust and create loyalty.
11:00
University hall
Building AI-ready CX teams
Building AI-ready CX teams
Tara Roudi
Senior Director of Agent PM,Decagon
Retail
Finance
Tech
AI adoption has no single blueprint. As companies move from pilots to scale, CX teams must evolve. Explore a practical framework for building an AI-ready CX organization at scale, from ownership to agent design and governance.
11:30
Industry stage
Trust at scale: Agents built for financial services
Trust at scale: Agents built for financial services
Salim Tarazi
Head of Product, Automation and AI,Block
Finance
For years, AI in financial services support was measured by efficiency. The next generation will be measured by trust: whether AI can operate safely, consistently, and responsibly while creating business value.
11:30
Listening lounge
The art of listening
The art of listening
Speaker announcement coming soon!
Travel & hospitality
Retail
Finance
Tech
Healthcare
Hear how American Airlines and Avis are designing AI-powered journeys that build trust and create loyalty.
11:30
University hall
When agents improve themselves
When agents improve themselves
Eric Lin
Agent Data Scientist,Decagon
Tech
Healthcare
After launch, AI agents need constant testing and refinement. This session explores how self-improving agents can automate that loop, what DuetBench reveals, and how to govern progress toward recursive improvement.
12:00
Jessie Square
Lunch
Lunch
Body copy large can be in lorem ipsum or hipster ipsum. I would highly recommend hipster ipsum; it’s fun.
12:00
University hall
Hackathon
Hackathon
Travel & hospitality
Retail
Finance
Tech
Healthcare
Hear how American Airlines and Avis are designing AI-powered journeys that build trust and create loyalty.
2:00
Industry stage
Trust at every touch point: Connecting the healthcare experience
Trust at every touch point: Connecting the healthcare experience
Speaker announcement coming soon!
Travel & hospitality
Retail
Finance
Tech
Healthcare
Hear how American Airlines and Avis are designing AI-powered journeys that build trust and create loyalty.
2:00
Listening lounge
The art of community
The art of community
Speaker announcement coming soon!
Travel & hospitality
Retail
Finance
Tech
Healthcare
Hear how American Airlines and Avis are designing AI-powered journeys that build trust and create loyalty.
2:00
University hall
Inside the research behind Decagon Voice
Inside the research behind Decagon Voice
Dante Everaert
Speech AI Researcher,Decagon
Samuel Zhang
Engineering Leader,Decagon
Travel & hospitality
Retail
Finance
Tech
Healthcare
Voice is one of AI’s toughest frontiers: agents must sound natural, respond quickly, and perform reliably. Decagon’s voice research team shares the challenges, design choices, and breakthroughs shaping the next gen of Decagon Voice.
3:00
Keynote stage
Driving customer loyalty
Driving customer loyalty
Ashwin Sreenivas
Co-founder & President,Decagon
Hosted by Decagon President Ashwin Sreenivas, this keynote explores how the latest advances in AI are reshaping customer experience. Learn how leading organizations are building intelligent, scalable customer interactions that drive greater efficiency, stronger relationships, and long-term loyalty.
3:30
Keynote stage
Closing keynote
Closing keynote
Jesse Zhang
Co-founder & CEO,Decagon
Close out Dialogues with Decagon CEO Jesse Zhang as he reflects on the day's biggest insights and shares his vision for the future of AI, customer experience, and the opportunities ahead.
4:00 - 6:00
Jessie Square
Happy hour
Happy hour
Close out Dialogues with Decagon CEO Jesse Zhang as he reflects on the day's biggest insights and shares his vision for the future of AI, customer experience, and the opportunities ahead.
Why Dialogues exists
The conversation starts here
Customer experience is changing faster than any team can keep up with alone. The organizations setting the pace are rethinking how customer support, product, operations, and engineering work together to create thoughtful, concierge customer experiences. Decagon Dialogues exists to bring together the leaders building the next generation of AI-powered customer support to share their experiences, learn from each other, and build what's next.
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Details of the venue
🌁 Location
The CJM is in San Francisco's vibrant Yerba Buena neighborhood, surrounded by great hotels, restaurants, and public transit.
🏨 Where to stay
Looking for somewhere to stay? We recommend staying at one of following the nearby hotels, all within a short walk of the venue:
W San Francisco, InterContinental, Hyatt Regency SOMA, Marriott Marquis, Hotel Zelos.
🚋 Transportation
The museum is also just a five-minute walk from Montgomery Street BART Station and approximately 20–25 minutes from SFO.
The Contemporary Jewish Museum, San Francisco
We'll see you in
San Francisco