Connecting the world: Deutsche Telekom chooses Decagon to power concierge customer experiences
Posted on November 11, 2025
Article
Deutsche Telekom is the world’s largest telecommunications provider, helping millions of people connect with each other in meaningful ways, every single day. Decagon was built to help global enterprises deliver concierge customer experiences at scale, and today we are joining forces with Deutsche Telekom to help them do just that.
As Jonathan Abrahamson, Chief Product Officer at Deutsche Telekom, shared on LinkedIn:
Decagon’s enterprise AI agents deploy in days, not months — operating across chat, email, voice, and SMS. They’ve already shown measurable impact: reduced support costs and higher customer satisfaction.
We’re launching a Deutsche Telekom × Decagon pilot to prove it in our environment — focused scope, fast iterations, and week-over-week progress on resolution time, CSAT/NPS, and recontacts.
We also are welcoming strategic investment from T.Capital, the corporate venture arm of Deutsche Telekom. You can read more about it in our joint press release.
Redefining connection: proactive, authentic relationships through world-class AI
We started Decagon to build the future of enterprise customer experiences by taking a product-driven approach to building, optimizing, and scaling conversational AI agents— delivering speed and adaptability without compromising on quality or transparency.
That means enterprise customer experience teams can quickly create and iterate on AI agent logic using natural language, elevating themselves into CX architects with hands-on AI proficiency.
- Technical teams retain full control over the underlying code, enabling them to enforce guardrails, connect with internal systems, and fine-tune behavior as needed.
- This dual-layered product-driven approach empowers businesses to rapidly scale concierge customer experiences, while maintaining the security, rigor, and customization enterprise environments demand.
The result so far? Decagon’s agents resolve issues instantly, automate complex workflows, and surface insights that reveal what customers really want.
It’s been an exciting year of fast growth and rapid enterprise adoption, but the powerful AI foundation that our customers love – capable of understanding intent, recalling context, and acting autonomously – can do so much more. We can’t wait to show you what comes next for AI agents that are capable of not only blowing customer experience metrics out of the water, but generating revenue and building brand loyalty. Onward!
Start improving your workflow with Decagon
With Decagon, CX teams don’t have to guess whether a change will improve CSAT or deflection. They can move quickly, measure what matters, and act on what works.
Join us
There are very few places where you can prototype with frontier LLMs, ship to production in days, and watch users engage with the systems you built—all while owning the entire stack, from intent parsing and tool usage to API integration and observability. This role at Decagon is one of those places.
From my own experience working across both agent development and broader engineering initiatives at Decagon, I’ve seen firsthand how uniquely impactful this work can be. Whether I’m building intelligent workflows for customers or designing infrastructure that supports our agent platform, it’s rare to find an environment where the work transitions from concept to production within days, actively powering user experiences and transforming how businesses operate.
If you’re looking for a role where you can:
- Build at the frontier of LLMs, automation, and user interaction
- Deploy AI agents that solve high-value business use cases across industries including retail, travel and hospitality, fintech, edtech, and more
- Work directly with customers on high-impact use cases
- Ship fast, iterate constantly, and own your work from idea to production
- Join a fast-moving, collaborative team solving real-world challenges with AI
We’d love to hear from you!
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The AI concierge for every customer.