The Agent Room: Building the CX org for AI agents
Dive into how CX teams are changing in the post-AI era in the inaugural episode of The Agent Room.
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Building the CX org for AI agents
The Agent Room · Episode 1 · Wed 18 Nov · 10am PT / 1pm ET / 6pm GMT · ~25 min
Join us for the first episode of The Agent Room, Decagon’s new webinar series about building AI agents that are ready for production and scaling them with confidence.
Tara Roudi, Sr. Director of Agent Product Management at Decagon, joins host Carly Cohen to answer a question almost every CX leader asks us: once AI agents are part of your team, what actually changes about the way you operate and structure that team?
You’ll learn:
- Where your team sits on the AI maturity curve, and why it matters
- Who should own the AI agent, and how the team should be structured
- How human work changes once AI agents join
- What to have in place before you go live
