How GlossGenius uses Duet to scale concierge customer experiences
Hear from GlossGenius's business operations lead, Adam Liu, on how his team leverages Duet to build, optimize, and scale agents for CX.
Before Decagon, GlossGenius relied on manual internal processes and guesswork to improve support. See how Duet now automates the entire feedback cycle – identifying gaps, suggesting improvements, and making instant changes to Agent Operating Procedures with a single click.
