Decagon Product Foundations

Top takeaways from this module:

• Duet acts as an AI partner for the full agent lifecycle, from initial build to ongoing optimization
• Duet Copilot lets you build hands-on, while Autopilot works in the background
• Every Duet output can be saved as a shareable artifact or scheduled on a cadence

Building and maintaining an AI agent takes constant iteration. Duet is your AI partner for that work. Duet runs in two modes: Copilot which allows you to prompt Duet directly to answer specific questions or take action on your behalf, and Autopilot which works automatically, surfacing opportunities and pushing updates for review.

For a new build, Duet drafts AOPs directly from past customer conversations or messy design docs, accounting for both happy path flows and edge cases. One builder generated a full set of new AOPs from 25,000 transcripts this way.

Once an agent is live, Duet shifts to optimization: building simulations to test AOPs, connecting to existing QA reports, and surfacing opportunities you can validate without leaving the platform. It can also analyze performance and sentiment at scale, then follows up with prescriptive recommendations on where to focus next.

Every output can be saved as an artifact. Ask for a hillclimbing report and Duet returns a structured document with an executive summary, dashboard, and next steps. You can also schedule artifacts, like a weekly hillclimbing report or a monthly guardrails audit, so your team gets a document to share, not a chat thread to dig through.

Once your agent is in production, Autopilot can take over the ongoing work: pulling from scheduled reports, translating opportunities into updated logic, and running every change through a full test cycle. Updates land in a versioned workspace for your approval before anything goes live. Set your cadence and guidance in the Duet toolbar under Vault and Autopilot.

In summary, Duet turns agent building and iteration into a continuous, guided process, so your team spends less time on manual upkeep and more time on the improvements that matter.