Introducing Proactive Agents.

Testing & experimentation

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How GlossGenius uses Duet to scale concierge customer experiences

Optimize with Duet

Introducing automatic optimization and Root Cause Analysis

Why we built Decagon Duet on Agent Operating Procedures

Optimizing GEPA for production: A test-driven approach to prompt engineering

Bayesian VAD: Fixing turn detection in production voice pipelines

Introducing Decagon Labs

Introducing Templates: Launch faster with proven use cases for AOPs, tools, and Watchtower

The QA breakthrough: Watchtower turns every support interaction into actionable intelligence

Climb higher: Introducing Diagnostic Tools for faster agent iteration

Trace View: AI agents shouldn’t be black boxes

Engineering fast, performant AI agents through fine-tuning

Introducing Agent Versioning: engineering-grade governance for AI agents

Simulations: How AI agents get tested and trusted

The future of AI agents is test-driven

The evaluation engine behind Decagon’s AI agents

Introducing Decagon’s experimentation & A/B testing suite

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AI agent building

Testing & experimentation

Analytics & VoC

Voice & omnichannel support

Guardrails, security, & governance

Use cases & experiences

Workplace

The future of customer experience starts here.