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Resources
AI agent building

AI agent building

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Product

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

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August 19, 2026

Company

Getting closer to the build: How I helped create agent deployment engineering

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August 12, 2026

Industry

"Agent, agent, agent": designing conversations to reduce barge

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August 6, 2026

Research & Technology

How we debugged a latent PgBouncer bug across four layers of the stack

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August 5, 2026

Product

Introducing Browser Actions: AI agents that act across any web-based system

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August 5, 2026

Company

How I went from investing in great companies to building one: Munger, moats, and learning machines

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July 28, 2026

Product

One platform, every stakeholder: in-platform collaboration

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July 28, 2026

Company

Decagon is now available on AWS Marketplace

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July 20, 2026

Industry

Everyone is wrong about open source AI in the enterprise

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July 9, 2026

Reports

AI and the next generation of customer experience

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August 26, 2025

eBook

Agentic AI for customer experience: Everything you need to know

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June 12, 2025

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Duet Autopilot Launch Video

Posted onJuly 27, 2026

July 27, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

June 29, 2026

Webinars

Meet Duet Autopilot

Posted onJune 9, 2026

June 9, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

May 8, 2026

Clip

Introducing Decagon Labs

Posted onMarch 24, 2026

March 24, 2026

Clip

Introducing Proactive Agents

Posted onMarch 9, 2026

March 9, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

March 3, 2026

Clip

Why I joined Decagon: Alan Yiu, VP of Product

Posted onFebruary 25, 2026

February 25, 2026

Recordings

Decagon Dialogues '25

Posted onSeptember 25, 2025

September 25, 2025

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AI agent building
Test & experimentation
Analytics & Voice of Customer
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
Workplace

The AI concierge for every customer.

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