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AI agent building

AI agent building

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Industry

Everyone is wrong about open source AI in the enterprise

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July 9, 2026

Company

The customer relationship was always yours

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June 24, 2026

Company

Decagon and Five9 integrate to bring AI concierge to enterprise contact centers

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June 15, 2026

Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

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June 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

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June 9, 2026

Product

Introducing Guided Discovery: Finding the right recommendation for every customer

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May 14, 2026

Product

Introducing automatic optimization and Root Cause Analysis

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April 23, 2026

Company

Bringing Decagon’s AI concierge solution to Google Cloud Marketplace

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April 20, 2026

Research & Technology

Why MCP alone isn’t enough for reliable agent tool use

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April 14, 2026

Reports

AI and the next generation of customer experience

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August 26, 2025

eBook

Agentic AI for customer experience: Everything you need to know

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June 12, 2025

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

June 29, 2026

Webinars

Meet Duet Autopilot

Posted onJune 9, 2026

June 9, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

May 8, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

March 3, 2026

Clip

Why I joined Decagon: Alan Yiu, VP of Product

Posted onFebruary 25, 2026

February 25, 2026

Recordings

Decagon Dialogues '25

Posted onSeptember 25, 2025

September 25, 2025

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AI agent building
Test & experimentation
Analytics & Voice of Customer
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
Workplace

The AI concierge for every customer.

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