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AI agent building

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Company

The customer relationship was always yours

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June 24, 2026

Product

Outbound voice: Scaling proactive customer engagement

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March 9, 2026

Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

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March 9, 2026

Industry

AI agents are never done: The new build-vs-buy calculus

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February 12, 2026

Research & Technology

Always-on agents for the holiday season and beyond

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January 9, 2026

Company

Connecting the world: Deutsche Telekom chooses Decagon to power concierge customer experiences

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November 11, 2025

Industry

The AI opportunity ahead: Insights from our report with The Harris Poll

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August 26, 2025

Industry

Converting stress into relief with AI agents for travel and hospitality

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August 19, 2025

Industry

From WISMO to upsells: How retail brands are using AI agents

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August 5, 2025

Reports

AI and the next generation of customer experience

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August 26, 2025

eBook

Agentic AI for customer experience: Everything you need to know

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June 12, 2025

Podcast

A conversation with Julia Hartz & Ashwin Sreenivas

Posted onJuly 2, 2026

July 2, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

May 8, 2026

Podcast

The cross-industry AI playbook: Healthcare, automative, technology, and more

Posted onApril 2, 2026

April 2, 2026

Clip

Hertz uses proactive outbound agents to resolve issues before they arise

Posted onMarch 11, 2026

March 11, 2026

Clip

Away powers fast, reliable, and memorable support with Decagon

Posted onMarch 11, 2026

March 11, 2026

Podcast

AI in regulated industries: Lessons from Chime, Robinhood, and Notion

Posted onJanuary 16, 2026

January 16, 2026

Podcast

Bringing back the magic of retail customer experience

Posted onAugust 6, 2025

August 6, 2025

Podcast

The product and CX partnership

Posted onJuly 31, 2025

July 31, 2025

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AI agent building
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