Decagon is partnering with OpenAI on its new B2B marketplace
Posted on October 2, 2026
Article
We’re excited to be a launch partner for OpenAI’s B2B marketplace, making it easier for businesses building on OpenAI to deploy Decagon’s customer-facing AI agents.
Eligible OpenAI enterprise customers can apply their existing commitment toward Decagon, simplifying procurement and helping teams move from AI investment to production faster.
Extending our partnership
Decagon has been a preferred partner in OpenAI’s enterprise ecosystem since earlier this year, working together to bring frontier AI to enterprise customer experiences. Our launch on the marketplace builds on that foundation.
Here’s what it means for customers:
- Streamlined procurement. Eligible enterprise customers can apply part of their existing OpenAI commitment toward Decagon, reducing the procurement friction that can slow down AI deployments.
- Faster time to value. Decagon goes live in weeks with Agent Operating Procedures (AOPs). Purchasing through the marketplace further simplifies the path from decision to deployment.
- A technical partnership beyond the marketplace. OpenAI models are an important part of Decagon’s constellation of models, alongside the specialized models Decagon Labs post-trains for CX.
- Enterprise-ready from day one. SOC 2 Type 2, HIPAA, GDPR, and CCPA compliance, configurable PII redaction, and layered guardrails that run before, during, and after every conversation.
Part of a broader ecosystem
Our work with OpenAI is one example of the ecosystem we're building. More broadly, Decagon Partnerships brings together technology, alliance, and sales and services partners as part of an ecosystem that's helping make concierge-level customer experience accessible to every company.
To support this community, we offer a Partner Essentials course through Decagon University, a training program to help partners build, deploy, and scale Decagon's AI concierge solutions.
Get started
Our listing goes live on the OpenAI B2B marketplace soon, with deployment options, pricing, and details on applying your OpenAI commitment toward Decagon.
In the meantime, if you're interested in learning more, reach out to our partnerships team at partnerships@decagon.ai.
Start improving your workflow with Decagon
With Decagon, CX teams don’t have to guess whether a change will improve CSAT or deflection. They can move quickly, measure what matters, and act on what works.
Join us
There are very few places where you can prototype with frontier LLMs, ship to production in days, and watch users engage with the systems you built—all while owning the entire stack, from intent parsing and tool usage to API integration and observability. This role at Decagon is one of those places.
From my own experience working across both agent development and broader engineering initiatives at Decagon, I’ve seen firsthand how uniquely impactful this work can be. Whether I’m building intelligent workflows for customers or designing infrastructure that supports our agent platform, it’s rare to find an environment where the work transitions from concept to production within days, actively powering user experiences and transforming how businesses operate.
If you’re looking for a role where you can:
- Build at the frontier of LLMs, automation, and user interaction
- Deploy AI agents that solve high-value business use cases across industries including retail, travel and hospitality, fintech, edtech, and more
- Work directly with customers on high-impact use cases
- Ship fast, iterate constantly, and own your work from idea to production
- Join a fast-moving, collaborative team solving real-world challenges with AI
We’d love to hear from you!
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The AI concierge for every customer.