Decagon arrives in London
Posted on November 4, 2025
Article
We’re excited to announce the opening of Decagon’s new London office, expanding our presence in one of the world’s most vibrant centers for technology and service innovation.
Our partnerships with industry leaders like Oura, Power, and Arrive have shown how European businesses are raising the bar for customer engagement. With a base in London, we can collaborate even more closely with teams leading that charge and accelerate how AI helps brands connect with customers in smarter, more natural ways.
This move also places us in the heart of Europe’s growing AI ecosystem, a community that blends technical creativity with a deep sense of purpose. From here, we’ll continue building the next generation of AI agents that help companies deliver concierge-level customer experiences at scale.
We’re hiring across go-to-market (Account Executives and Solutions Engineers), our agent development team (Agent Product Managers and Agent Software Engineers), and critical support functions. If you’re excited about shaping how the world’s best companies serve their customers and want to do it on a global stage, we’d love to hear from you.
Explore open roles at decagon.ai/careers. We’ll see you in London.
Start improving your workflow with Decagon
With Decagon, CX teams don’t have to guess whether a change will improve CSAT or deflection. They can move quickly, measure what matters, and act on what works.
Join us
There are very few places where you can prototype with frontier LLMs, ship to production in days, and watch users engage with the systems you built—all while owning the entire stack, from intent parsing and tool usage to API integration and observability. This role at Decagon is one of those places.
From my own experience working across both agent development and broader engineering initiatives at Decagon, I’ve seen firsthand how uniquely impactful this work can be. Whether I’m building intelligent workflows for customers or designing infrastructure that supports our agent platform, it’s rare to find an environment where the work transitions from concept to production within days, actively powering user experiences and transforming how businesses operate.
If you’re looking for a role where you can:
- Build at the frontier of LLMs, automation, and user interaction
- Deploy AI agents that solve high-value business use cases across industries including retail, travel and hospitality, fintech, edtech, and more
- Work directly with customers on high-impact use cases
- Ship fast, iterate constantly, and own your work from idea to production
- Join a fast-moving, collaborative team solving real-world challenges with AI
We’d love to hear from you!
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The AI concierge for every customer.