Expanding our team in Toronto
Posted on May 12, 2026
Article
We’re excited to share that Decagon is opening a new office in Toronto, growing our team in one of North America’s leading hubs for finance and technology.
Toronto brings together the qualities we look for in a growth hub: world-class tech talent, a vibrant AI ecosystem, and proximity to major enterprise markets across North America. This office gives us a local base to hire exceptional talent, partner more closely with customers across Canada, and continue building our global footprint.
We’re proud to already partner with Canadian companies like Wealthsimple, one of the country’s most innovative financial services brands. Wealthsimple uses Decagon to scale high-quality customer interactions while keeping technical teams focused on core business priorities. With Decagon, they can update agent behavior in natural language, iterate quickly with Duet, and deliver customer experiences that stay on-brand and on-policy as they grow.
We’re hiring across sales, Agent Product, and technical teams. If you’re excited about joining a team of ambitious builders at the frontier of enterprise AI, explore open roles at decagon.ai/careers.
Come build with us in Toronto!
Start improving your workflow with Decagon
With Decagon, CX teams don’t have to guess whether a change will improve CSAT or deflection. They can move quickly, measure what matters, and act on what works.
Join us
There are very few places where you can prototype with frontier LLMs, ship to production in days, and watch users engage with the systems you built—all while owning the entire stack, from intent parsing and tool usage to API integration and observability. This role at Decagon is one of those places.
From my own experience working across both agent development and broader engineering initiatives at Decagon, I’ve seen firsthand how uniquely impactful this work can be. Whether I’m building intelligent workflows for customers or designing infrastructure that supports our agent platform, it’s rare to find an environment where the work transitions from concept to production within days, actively powering user experiences and transforming how businesses operate.
If you’re looking for a role where you can:
- Build at the frontier of LLMs, automation, and user interaction
- Deploy AI agents that solve high-value business use cases across industries including retail, travel and hospitality, fintech, edtech, and more
- Work directly with customers on high-impact use cases
- Ship fast, iterate constantly, and own your work from idea to production
- Join a fast-moving, collaborative team solving real-world challenges with AI
We’d love to hear from you!
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