Decagon expands to New York City
Posted on July 14, 2025
Article
Decagon is opening a new office in New York City. This marks a major milestone in our growth and a big opportunity for East Coast builders to join us in shaping the future of customer experience with AI.
As the center of gravity for so many of the industries we serve—financial services, retail, media, and beyond—New York is a natural next step for us. It’s also where some of our most forward-thinking customers, like Bilt and ClassPass, are redefining what it means to support users with speed, intelligence, and empathy.
At Decagon, our values guide how we build and grow. Customers are everything—we build with urgency and empathy to deliver real value. We operate with relentless momentum because speed compounds. We show up with a winner’s mindset, turning ambition into action. And we know we’re stronger together, moving fast through trust, feedback, and collaboration.
New York matches our energy. It’s a city built on ambition, urgency, and an unapologetic desire to win, the same mindset we bring to our work every day. We’re currently hiring across recruiting, marketing, and our agent development team, including Agent Product Managers and Agent Software Engineers. Don’t see the perfect fit just yet? More roles across teams are coming soon!
If you want to help define the future of AI-powered customer experience and make a real business impact in the process, we’d love to hear from you.
Explore open roles at decagon.ai/careers. We’ll see you in NYC.
Start improving your workflow with Decagon
With Decagon, CX teams don’t have to guess whether a change will improve CSAT or deflection. They can move quickly, measure what matters, and act on what works.
Join us
There are very few places where you can prototype with frontier LLMs, ship to production in days, and watch users engage with the systems you built—all while owning the entire stack, from intent parsing and tool usage to API integration and observability. This role at Decagon is one of those places.
From my own experience working across both agent development and broader engineering initiatives at Decagon, I’ve seen firsthand how uniquely impactful this work can be. Whether I’m building intelligent workflows for customers or designing infrastructure that supports our agent platform, it’s rare to find an environment where the work transitions from concept to production within days, actively powering user experiences and transforming how businesses operate.
If you’re looking for a role where you can:
- Build at the frontier of LLMs, automation, and user interaction
- Deploy AI agents that solve high-value business use cases across industries including retail, travel and hospitality, fintech, edtech, and more
- Work directly with customers on high-impact use cases
- Ship fast, iterate constantly, and own your work from idea to production
- Join a fast-moving, collaborative team solving real-world challenges with AI
We’d love to hear from you!
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The AI concierge for every customer.