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Guide to AI support technology
Explore how AI support technology can move from risky automation to confidence-gated systems.
What AI customer support agents actually do and how they transform support
Transform 500 daily tickets into strategic decisions. Map which support tasks AI agents should own vs humans. Real metrics, implementation timeline included.
AI customer service challenges and solutions: A playbook
High deflection rates can hide customer rage and brand damage. Learn the controls that prevent escalation patterns, eval harnesses, and latency budgets