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Resources
AI agent building

AI agent building

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Product

The future of AI agents is test-driven

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July 23, 2025

Product

Ask AI: A cornerstone for your product insights

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July 16, 2025

Research & Technology

The evaluation engine behind Decagon’s AI agents

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July 6, 2025

Company

Introducing the Agent Engineer: Where AI meets real-world impact

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June 5, 2025

Product

What great self-serve actually looks like: An Agent Product Manager’s perspective

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May 4, 2025

Industry

Build or buy? Navigating AI support agents

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April 28, 2025

Company

What it’s like to build AI agents at Decagon

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April 15, 2025

Product

Why Decagon built Agent Operating Procedures

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April 8, 2025

Product

Agent Operating Procedures: Decagon’s approach to AI agents for CX

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April 8, 2025

eBook

The new human agent working model

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September 9, 2026

Reports

AI and the next generation of customer experience

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August 26, 2025

eBook

Agentic AI for customer experience: Everything you need to know

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June 12, 2025

Clip

Duet Autopilot Launch Video

Posted onJuly 27, 2026

July 27, 2026

Recordings

Mercado Libre & Decagon | Fireside Chat

Posted onJune 29, 2026

June 29, 2026

Webinars

Meet Duet Autopilot

Posted onJune 9, 2026

June 9, 2026

Clip

How GlossGenius uses Duet to scale concierge customer experiences

Posted onMay 8, 2026

May 8, 2026

Clip

Introducing Decagon Labs

Posted onMarch 24, 2026

March 24, 2026

Clip

Introducing Proactive Agents

Posted onMarch 9, 2026

March 9, 2026

Podcast

The origin and evolution of Agent Product Management at Decagon

Posted onMarch 3, 2026

March 3, 2026

Clip

Why I joined Decagon: Alan Yiu, VP of Product

Posted onFebruary 25, 2026

February 25, 2026

Recordings

Decagon Dialogues '25

Posted onSeptember 25, 2025

September 25, 2025

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AI agent building
Test & experimentation
Analytics & Voice of Customer
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
Workplace

The AI concierge for every customer.

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