The first episode of the The Agent Room debuts 11/18.

Blog

The Decagon Blog

The customer who never gets tired: A guide to serving personal agents

Posted on October 20, 2026

Wesley MacLaggan

Senior Agent Product Manager

Senior Agent Product Manager

October 20, 2026

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted on October 6, 2026

Member of Technical Staff, ASWE

Member of Technical Staff

October 6, 2026

The AI concierge for every customer [and their agent]

Posted on October 1, 2026

Co-founder & CEO

Ashwin Sreenivas

Co-founder & President

October 1, 2026

Personal agents are here. Meet them on your terms.

Posted on October 1, 2026

Co-founder & CEO

Ashwin Sreenivas

Co-founder & President

October 1, 2026

Introducing Voice 3 and Chord, our new speech model

Posted on October 1, 2026

Product Manager

Senior Product Marketing Manager

October 1, 2026

Growing in Benelux

Posted on September 21, 2026

Ashwin Sreenivas

Co-founder & President

September 21, 2026

Decagon expands into Brazil

Posted on September 15, 2026

Co-founder & CEO

September 15, 2026

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Director of Product

Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Member of Technical Staff, Research

Build the future you want

Posted on March 2, 2026

Co-founder & CEO

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin

January 27, 2026

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Product

Hypothesis: Autopilot is better than ever. Results: Tested and validated.

Posted onNovember 5, 2026

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Company

Introducing the Decagon Partner Community

Posted onOctober 30, 2026

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Industry

A better payment experience from reminder to resolution

Posted onOctober 29, 2026

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Blog

Notes from London: Building AI Across EMEA

Posted onOctober 26, 2026

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Product

Introducing Experiment Hub: the latest experimentation platform on Decagon

Posted onOctober 22, 2026

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Industry

The customer who never gets tired: A guide to serving personal agents

Posted onOctober 20, 2026

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Company

Decagon named a Gartner® Cool Vendor™ in 2026 Coolest Vendor Innovations in CRM report

Posted onOctober 7, 2026

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Product

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted onOctober 6, 2026

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Company

Decagon is partnering with OpenAI on its new B2B marketplace

Posted onOctober 2, 2026

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Product

The AI concierge for every customer [and their agent]

Posted onOctober 1, 2026

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Product

Personal agents are here. Meet them on your terms.

Posted onOctober 1, 2026

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Product

Introducing Voice 3 and Chord, our new speech model

Posted onOctober 1, 2026

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Product

Introducing Chord: a speech model built for customer conversations

Posted onOctober 1, 2026

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Product

Introducing Duet Apprentice: AI that learns like humans do

Posted onOctober 1, 2026

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Product

Introducing Agent Modules: extending your agent across the entire customer journey

Posted onOctober 1, 2026

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Company

Decagon partners with Databricks to bring enterprise context into every customer conversation

Posted onSeptember 30, 2026

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Research & Technology

Research & Technology

GEPA-GAN: Teaching AI to sound human

Posted onSeptember 15, 2026

Research & Technology

DuetBench-2: Measuring agent self-improvement in production

Posted onSeptember 9, 2026

Research & Technology

How we made one of our largest inference workloads 4.7× more GPU-efficient

Posted onSeptember 3, 2026

Research & Technology

Audio-native semantic speaker-change detection

Posted onSeptember 3, 2026

Research & Technology

Scaling real-time text-to-speech inference

Posted onAugust 20, 2026

Research & Technology

Teaching flow-matching text-to-speech models with RL

Posted onAugust 18, 2026

Research & Technology

How we debugged a latent PgBouncer bug across four layers of the stack

Posted onAugust 5, 2026

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

Posted onJune 9, 2026

Product updates

Product

Hypothesis: Autopilot is better than ever. Results: Tested and validated.

Posted onNovember 5, 2026

Product

Introducing Experiment Hub: the latest experimentation platform on Decagon

Posted onOctober 22, 2026

Product

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted onOctober 6, 2026

Product

The AI concierge for every customer [and their agent]

Posted onOctober 1, 2026

Product

Personal agents are here. Meet them on your terms.

Posted onOctober 1, 2026

Product

Introducing Voice 3 and Chord, our new speech model

Posted onOctober 1, 2026

Product

Introducing Chord: a speech model built for customer conversations

Posted onOctober 1, 2026

Product

Introducing Duet Apprentice: AI that learns like humans do

Posted onOctober 1, 2026

Product

Introducing Agent Modules: extending your agent across the entire customer journey

Posted onOctober 1, 2026

Company

Company

Introducing the Decagon Partner Community

Posted onOctober 30, 2026

Company

Decagon named a Gartner® Cool Vendor™ in 2026 Coolest Vendor Innovations in CRM report

Posted onOctober 7, 2026

Company

Decagon is partnering with OpenAI on its new B2B marketplace

Posted onOctober 2, 2026

Company

Decagon partners with Databricks to bring enterprise context into every customer conversation

Posted onSeptember 30, 2026

Company

Plaid and Decagon partner to create more helpful financial experiences for customers

Posted onSeptember 28, 2026

Company

Growing in Benelux

Posted onSeptember 21, 2026

Company

Decagon expands into Brazil

Posted onSeptember 15, 2026

Company

How I found founder level ownership again at Decagon

Posted onSeptember 4, 2026

Company

Getting closer to the build: How I helped create agent deployment engineering

Posted onAugust 12, 2026

Industry

Industry

A better payment experience from reminder to resolution

Posted onOctober 29, 2026

Industry

The customer who never gets tired: A guide to serving personal agents

Posted onOctober 20, 2026

Industry

"Agent, agent, agent": designing conversations to reduce barge

Posted onAugust 6, 2026

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

Industry

Beyond latency: The art of building a truly great voice agent

Posted onApril 9, 2026

Industry

What we’ve learned about designing AI-ready CX teams

Posted onMarch 23, 2026

Industry

AI agents are never done: The new build-vs-buy calculus

Posted onFebruary 12, 2026

Industry

From support to growth: The next evolution of AI agents

Posted onOctober 30, 2025

Industry

The AI opportunity ahead: Insights from our report with The Harris Poll

Posted onAugust 26, 2025

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