Introducing Duet Autopilot.

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The Decagon Blog

The customer relationship was always yours

Posted on June 24, 2026

Co-founder & CEO

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Director of Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted on May 14, 2026

Product Manager

Introducing automatic optimization and Root Cause Analysis

Posted on April 23, 2026

Staff Product Manager

Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Member of Technical Staff, Research

Introducing Duet: Your agent building partner

Posted on March 19, 2026

Director of Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted on March 9, 2026

Decagon closes employee tender at $4.5 billion valuation

Posted on March 4, 2026

Co-founder & CEO

Build the future you want

Posted on March 2, 2026

Co-founder & CEO

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin

January 27, 2026

Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted on December 4, 2025

Member of Technical Staff, Security

December 4, 2025

Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted on November 20, 2025

Member of Technical Staff, Research

November 20, 2025

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted on November 5, 2025

Director of Product

November 5, 2025

Hertz uses proactive outbound agents to resolve issues before they arise

Posted on March 11, 2026

Director of Marketing

Away powers fast, reliable, and memorable support with Decagon

Posted on March 11, 2026

Director of Marketing

Agentic AI for customer experience: Everything you need to know

Posted on June 12, 2025

Director of Marketing

Product updates

Product

The next generation of Simulations: testing that keeps pace with your agents

Posted onJune 30, 2026

Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted onJune 9, 2026

Product

QA Hub: Agent quality is a team sport

Posted onMay 28, 2026

Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted onMay 14, 2026

Product

Introducing automatic optimization and Root Cause Analysis

Posted onApril 23, 2026

Product

Why we built Decagon Duet on Agent Operating Procedures

Posted onApril 2, 2026

Product

Introducing Duet: Your agent building partner

Posted onMarch 19, 2026

Product

Agent Workbench: Debug AI agents autonomously

Posted onMarch 9, 2026

Product

Outbound voice: Scaling proactive customer engagement

Posted onMarch 9, 2026

Company

Company

The customer relationship was always yours

Posted onJune 24, 2026

Company

Introducing Agent Development: How Decagon is redefining forward deployment

Posted onJune 22, 2026

Company

Decagon expands London hub amid growing EMEA customer momentum

Posted onJune 19, 2026

Company

Decagon and Five9 integrate to bring AI concierge to enterprise contact centers

Posted onJune 15, 2026

Company

From Technical Account Management to Agent Strategy: Why I joined Decagon

Posted onJune 8, 2026

Company

Expanding our team in Toronto

Posted onMay 12, 2026

Company

Inside Agent Engineering at Decagon

Posted onMay 11, 2026

Company

Bringing the AI concierge to Australia

Posted onApril 30, 2026

Company

Bringing Decagon’s AI concierge solution to Google Cloud Marketplace

Posted onApril 20, 2026

Research & Technology

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

Posted onJune 9, 2026

Research & Technology

Why MCP alone isn’t enough for reliable agent tool use

Posted onApril 14, 2026

Research & Technology

Optimizing GEPA for production: A test-driven approach to prompt engineering

Posted onMarch 25, 2026

Research & Technology

Designing low-latency AI agents through reranker optimization

Posted onMarch 25, 2026

Research & Technology

Why off-policy training isn't enough: SFT, RL, and the limits of imitation

Posted onMarch 25, 2026

Research & Technology

Bayesian VAD: Fixing turn detection in production voice pipelines

Posted onMarch 24, 2026

Research & Technology

Introducing Decagon Labs

Posted onMarch 24, 2026

Research & Technology

Always-on agents for the holiday season and beyond

Posted onJanuary 9, 2026

Industry

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

Industry

Beyond latency: The art of building a truly great voice agent

Posted onApril 9, 2026

Industry

What we’ve learned about designing AI-ready CX teams

Posted onMarch 23, 2026

Industry

AI agents are never done: The new build-vs-buy calculus

Posted onFebruary 12, 2026

Industry

From support to growth: The next evolution of AI agents

Posted onOctober 30, 2025

Industry

The AI opportunity ahead: Insights from our report with The Harris Poll

Posted onAugust 26, 2025

Industry

Converting stress into relief with AI agents for travel and hospitality

Posted onAugust 19, 2025

Industry

From WISMO to upsells: How retail brands are using AI agents

Posted onAugust 5, 2025

Industry

Build or buy? Navigating AI support agents

Posted onApril 28, 2025

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