Introducing Duet Autopilot.

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The Decagon Blog

The customer relationship was always yours

Posted on June 24, 2026

Co-founder & CEO

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Director of Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted on May 14, 2026

Product Manager

Introducing automatic optimization and Root Cause Analysis

Posted on April 23, 2026

Staff Product Manager

Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Member of Technical Staff, Research

Introducing Duet: Your agent building partner

Posted on March 19, 2026

Director of Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted on March 9, 2026

Decagon closes employee tender at $4.5 billion valuation

Posted on March 4, 2026

Co-founder & CEO

Build the future you want

Posted on March 2, 2026

Co-founder & CEO

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin

January 27, 2026

Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted on December 4, 2025

Member of Technical Staff, Security

December 4, 2025

Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted on November 20, 2025

Member of Technical Staff, Research

November 20, 2025

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted on November 5, 2025

Director of Product

November 5, 2025

Hertz uses proactive outbound agents to resolve issues before they arise

Posted on March 11, 2026

Director of Marketing

Away powers fast, reliable, and memorable support with Decagon

Posted on March 11, 2026

Director of Marketing

Agentic AI for customer experience: Everything you need to know

Posted on June 12, 2025

Director of Marketing

Product updates

Product

User memory: Persistent context that makes every interaction feel personal

Posted onMarch 9, 2026

Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted onMarch 9, 2026

Product

Power customer-centric decisions with intent tags

Posted onFebruary 18, 2026

Product

Introducing Templates: Launch faster with proven use cases for AOPs, tools, and Watchtower

Posted onFebruary 2, 2026

Product

The QA breakthrough: Watchtower turns every support interaction into actionable intelligence

Posted onJanuary 21, 2026

Product

Climb higher: Introducing Diagnostic Tools for faster agent iteration

Posted onJanuary 14, 2026

Product

Trace View: AI agents shouldn’t be black boxes

Posted onDecember 12, 2025

Product

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted onNovember 5, 2025

Product

The case for a unified, transparent platform in conversational AI

Posted onOctober 22, 2025

Company

Company

Decagon closes employee tender at $4.5 billion valuation

Posted onMarch 4, 2026

Company

Build the future you want

Posted onMarch 2, 2026

Company

Decagon’s $250 million commitment to the AI concierge future

Posted onJanuary 27, 2026

Company

Defining success in the age of AI agents

Posted onJanuary 23, 2026

Company

Culture as infrastructure: Why I joined Decagon

Posted onDecember 11, 2025

Company

From consulting to building AI agents: Why I joined Decagon

Posted onNovember 14, 2025

Company

Connecting the world: Deutsche Telekom chooses Decagon to power concierge customer experiences

Posted onNovember 11, 2025

Company

Decagon arrives in London

Posted onNovember 4, 2025

Company

Introducing the next generation of Decagon Voice and Decagon University

Posted onSeptember 23, 2025

Research & Technology

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

Posted onJune 9, 2026

Research & Technology

Why MCP alone isn’t enough for reliable agent tool use

Posted onApril 14, 2026

Research & Technology

Optimizing GEPA for production: A test-driven approach to prompt engineering

Posted onMarch 25, 2026

Research & Technology

Designing low-latency AI agents through reranker optimization

Posted onMarch 25, 2026

Research & Technology

Why off-policy training isn't enough: SFT, RL, and the limits of imitation

Posted onMarch 25, 2026

Research & Technology

Bayesian VAD: Fixing turn detection in production voice pipelines

Posted onMarch 24, 2026

Research & Technology

Introducing Decagon Labs

Posted onMarch 24, 2026

Research & Technology

Always-on agents for the holiday season and beyond

Posted onJanuary 9, 2026

Industry

Industry

Everyone is wrong about open source AI in the enterprise

Posted onJuly 9, 2026

Industry

Beyond latency: The art of building a truly great voice agent

Posted onApril 9, 2026

Industry

What we’ve learned about designing AI-ready CX teams

Posted onMarch 23, 2026

Industry

AI agents are never done: The new build-vs-buy calculus

Posted onFebruary 12, 2026

Industry

From support to growth: The next evolution of AI agents

Posted onOctober 30, 2025

Industry

The AI opportunity ahead: Insights from our report with The Harris Poll

Posted onAugust 26, 2025

Industry

Converting stress into relief with AI agents for travel and hospitality

Posted onAugust 19, 2025

Industry

From WISMO to upsells: How retail brands are using AI agents

Posted onAugust 5, 2025

Industry

Build or buy? Navigating AI support agents

Posted onApril 28, 2025

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