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The Decagon Blog

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted on October 6, 2026

Member of Technical Staff, ASWE

Member of Technical Staff

October 6, 2026

The AI concierge for every customer [and their agent]

Posted on October 1, 2026

Co-founder & CEO

Ashwin Sreenivas

Co-founder & President

October 1, 2026

Personal agents are here. Meet them on your terms.

Posted on October 1, 2026

Co-founder & CEO

Ashwin Sreenivas

Co-founder & President

October 1, 2026

Introducing Voice 3 and Chord, our new speech model

Posted on October 1, 2026

Product Manager

Senior Product Marketing Manager

October 1, 2026

Growing in Benelux

Posted on September 21, 2026

Ashwin Sreenivas

Co-founder & President

September 21, 2026

Decagon expands into Brazil

Posted on September 15, 2026

Co-founder & CEO

September 15, 2026

Autopilot in production: Governance of self-improving agents

Posted on September 9, 2026

Director of Product

September 9, 2026

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

Posted on August 19, 2026

Product Manager

August 19, 2026

The customer relationship was always yours

Posted on June 24, 2026

Co-founder & CEO

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Director of Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted on May 14, 2026

Product Manager

Introducing automatic optimization and Root Cause Analysis

Posted on April 23, 2026

Staff Product Manager

Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Member of Technical Staff, Research

Introducing Duet: Your agent building partner

Posted on March 19, 2026

Director of Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted on March 9, 2026

Decagon closes employee tender at $4.5 billion valuation

Posted on March 4, 2026

Co-founder & CEO

Build the future you want

Posted on March 2, 2026

Co-founder & CEO

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin

January 27, 2026

Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted on December 4, 2025

Member of Technical Staff, Security

December 4, 2025

Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted on November 20, 2025

Member of Technical Staff, Research

November 20, 2025

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted on November 5, 2025

Director of Product

November 5, 2025

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Agentic AI for customer experience: Everything you need to know

Posted on June 12, 2025

Director of Marketing

Company

Decagon named a Gartner® Cool Vendor™ in 2026 Coolest Vendor Innovations in CRM report

Posted onOctober 7, 2026

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Product

Introducing the Personal Agent Consent & Trust Protocol (PACT)

Posted onOctober 6, 2026

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Company

Decagon is partnering with OpenAI on its new B2B marketplace

Posted onOctober 2, 2026

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Product

The AI concierge for every customer [and their agent]

Posted onOctober 1, 2026

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Product

Personal agents are here. Meet them on your terms.

Posted onOctober 1, 2026

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Product

Introducing Voice 3 and Chord, our new speech model

Posted onOctober 1, 2026

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Product

Introducing Chord: a speech model built for customer conversations

Posted onOctober 1, 2026

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Product

Introducing Duet Apprentice: AI that learns like humans do

Posted onOctober 1, 2026

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Product

Introducing Agent Modules: extending your agent across the entire customer journey

Posted onOctober 1, 2026

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Company

Decagon partners with Databricks to bring enterprise context into every customer conversation

Posted onSeptember 30, 2026

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Company

Plaid and Decagon partner to create more helpful financial experiences for customers

Posted onSeptember 28, 2026

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Company

Growing in Benelux

Posted onSeptember 21, 2026

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Product

Introducing Generative Analytics: Turn conversation insights into a growth lever

Posted onSeptember 18, 2026

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Research & Technology

GEPA-GAN: Teaching AI to sound human

Posted onSeptember 15, 2026

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Company

Decagon expands into Brazil

Posted onSeptember 15, 2026

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Research & Technology

DuetBench-2: Measuring agent self-improvement in production

Posted onSeptember 9, 2026

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Research & Technology

Research & Technology

GEPA-GAN: Teaching AI to sound human

Posted onSeptember 15, 2026

Research & Technology

DuetBench-2: Measuring agent self-improvement in production

Posted onSeptember 9, 2026

Research & Technology

How we made one of our largest inference workloads 4.7× more GPU-efficient

Posted onSeptember 3, 2026

Research & Technology

Audio-native semantic speaker-change detection

Posted onSeptember 3, 2026

Research & Technology

Scaling real-time text-to-speech inference

Posted onAugust 20, 2026

Research & Technology

Teaching flow-matching text-to-speech models with RL

Posted onAugust 18, 2026

Research & Technology

How we debugged a latent PgBouncer bug across four layers of the stack

Posted onAugust 5, 2026

Research & Technology

What an air-gapped AI deployment actually requires

Posted onJuly 9, 2026

Research & Technology

DuetBench: An evaluation of self-improving customer service agents

Posted onJune 9, 2026

Product updates

Product

The AI Agent Engine

Posted onNovember 20, 2024

Product

The Hidden Cost of Poor Support: Your Silently Unhappy Customers

Posted onNovember 18, 2024

Product

3 Requirements for an AI Agent Use Case

Posted onSeptember 1, 2024

Product

Decagon's Guide to Generative AI Agents

Posted onAugust 6, 2024

Product

The Product ⇔ Customer Support Partnership

Posted onJanuary 4, 2024

Product

Announcing Decagon Voice

Posted on

Company

Company

Decagon named a Gartner® Cool Vendor™ in 2026 Coolest Vendor Innovations in CRM report

Posted onOctober 7, 2026

Company

Decagon is partnering with OpenAI on its new B2B marketplace

Posted onOctober 2, 2026

Company

Decagon partners with Databricks to bring enterprise context into every customer conversation

Posted onSeptember 30, 2026

Company

Plaid and Decagon partner to create more helpful financial experiences for customers

Posted onSeptember 28, 2026

Company

Growing in Benelux

Posted onSeptember 21, 2026

Company

Decagon expands into Brazil

Posted onSeptember 15, 2026

Company

How I found founder level ownership again at Decagon

Posted onSeptember 4, 2026

Company

Getting closer to the build: How I helped create agent deployment engineering

Posted onAugust 12, 2026

Company

How I went from investing in great companies to building one: Munger, moats, and learning machines

Posted onJuly 28, 2026

Industry

Industry

Build or buy? Navigating AI support agents

Posted onApril 28, 2025

Industry

AI Agents for Fintech Customer Service

Posted onNovember 29, 2024

Explore more topics

AI agent building

Test & experimentation

Analytics & Voice of Customer

Voice & omnichannel support

Guardrails, security, & governance

Use cases & experiences

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