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The Decagon Blog

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Company

The customer relationship was always yours

Posted on June 24, 2026

Jesse Zhang
Co-founder & CEO
June 24, 2026
Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted on June 9, 2026

Bihan Jiang
Director of Product
June 9, 2026
Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted on May 14, 2026

Sophia Song
Product Manager
May 14, 2026
Product

Introducing automatic optimization and Root Cause Analysis

Posted on April 23, 2026

Karen Islas
Staff Product Manager
April 23, 2026
Research & Technology

Introducing Decagon Labs

Posted on March 24, 2026

Max Lu
Member of Technical Staff, Research
March 24, 2026
Product

Introducing Duet: Your agent building partner

Posted on March 19, 2026

Bihan Jiang
Director of Product
March 19, 2026
Product

Introducing Proactive Agents: User Memory and Outbound Voice built for the AI Concierge

Posted on March 9, 2026

Alan Yiu
VP of Product
March 9, 2026
Company

Decagon closes employee tender at $4.5 billion valuation

Posted on March 4, 2026

Jesse Zhang
Co-founder & CEO
March 4, 2026
Company

Build the future you want

Posted on March 2, 2026

Jesse Zhang
Co-founder & CEO
March 2, 2026
Company

Decagon’s $250 million commitment to the AI concierge future

Posted on January 27, 2026

Jesse and Ashwin
January 27, 2026
Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted on December 4, 2025

Ben Draffin
Member of Technical Staff, Security
December 4, 2025
Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted on November 20, 2025

Max Lu
Member of Technical Staff, Research
November 20, 2025
Product

Introducing Agent Versioning: engineering-grade governance for AI agents

Posted on November 5, 2025

Bihan Jiang
Director of Product
November 5, 2025
Clip

Hertz uses proactive outbound agents to resolve issues before they arise

Posted on March 11, 2026

Ryan Smith
Director of Marketing
March 11, 2026
Clip

Away powers fast, reliable, and memorable support with Decagon

Posted on March 11, 2026

Ryan Smith
Director of Marketing
March 11, 2026
eBook

Agentic AI for customer experience: Everything you need to know

Posted on June 12, 2025

Ryan Smith
Director of Marketing
June 12, 2025

Product updates

Product

The next generation of Simulations: testing that keeps pace with your agents

Posted onJune 30, 2026

Product

Introducing Duet Autopilot: The self-improving agent for conversational AI

Posted onJune 9, 2026

Product

QA Hub: Agent quality is a team sport

Posted onMay 28, 2026

Product

Introducing Guided Discovery: Finding the right recommendation for every customer

Posted onMay 14, 2026

Product

Introducing automatic optimization and Root Cause Analysis

Posted onApril 23, 2026

Product

Why we built Decagon Duet on Agent Operating Procedures

Posted onApril 2, 2026

Product

Introducing Duet: Your agent building partner

Posted onMarch 19, 2026

Product

Agent Workbench: Debug AI agents autonomously

Posted onMarch 9, 2026

Product

Outbound voice: Scaling proactive customer engagement

Posted onMarch 9, 2026

Company

Company

The customer relationship was always yours

Posted onJune 24, 2026

Company

Introducing Agent Development: How Decagon is redefining forward deployment

Posted onJune 22, 2026

Company

Decagon expands London hub amid growing EMEA customer momentum

Posted onJune 19, 2026

Company

Decagon and Five9 integrate to bring AI concierge to enterprise contact centers

Posted onJune 15, 2026

Company

From Technical Account Management to Agent Strategy: Why I joined Decagon

Posted onJune 8, 2026

Company

Expanding our team in Toronto

Posted onMay 12, 2026

Company

Inside Agent Engineering at Decagon

Posted onMay 11, 2026

Company

Bringing the AI concierge to Australia

Posted onApril 30, 2026

Company

Bringing Decagon’s AI concierge solution to Google Cloud Marketplace

Posted onApril 20, 2026

Research & Technology

Research & Technology

May I ask who’s calling? How Decagon handles the challenge of voice authentication

Posted onDecember 4, 2025

Research & Technology

Engineering fast, performant AI agents through fine-tuning

Posted onNovember 20, 2025

Research & Technology

How Decagon shipped real-time voice AI on Modal

Posted onNovember 5, 2025

Research & Technology

Why speech-to-speech models aren’t ready for the enterprise (yet)

Posted onOctober 16, 2025

Research & Technology

Designing layered guardrails for reliable AI agents

Posted onJuly 29, 2025

Research & Technology

The evaluation engine behind Decagon’s AI agents

Posted onJuly 6, 2025

Industry

Industry

AI Agents for Fintech Customer Service

Posted onNovember 29, 2024

Explore more topics

AI agent building
Test & experimentation
Analytics & Voice of Customer
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
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